ICC Delivery Technical Lead

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Operational Control function within Asset Operations has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services.

The Integrated Operations Management (IOM) team monitors the performance of the operating environment, ensuring risks to service continuity are identified and managed, and that the Customer First approach is embedded across the team. The IOM team includes the 24/7 National Operations Management Centre (NOMC) and telemetry teams, and IOM plays a key role in ensuring that risk is mitigated and frontline operations staff are provided with leading insights and support to assist in delivering safe and consistent services to Customers. 

The ICC Delivery Technical Lead will report to the ICC Delivery Technical Manager and will be responsible for delivering key project initiatives that support Uisce Éireann’s Target Operating Model (TOM), operational risk management, and customer service excellence. 

This role will directly support the delivery of Uisce Éireann’s Intelligent Control Centre (ICC) —a core transformation initiative that integrates people, processes, technology and data to provide safer, smarter, and more efficient water services. Significant engagement with key stakeholders across multiple functions will be required. 

Main Duties and Responsibilities:

 

• Manage the successful delivery of a portfolio of IOM and ICC-related projects from initiation through to closeout, ensuring alignment with organisational priorities


• Drive service excellence, value realization, quality management and continuous improvement within the IOM team and wider operational environment


• Develop and manage project scope, project delivery plans, resource allocations, budget allocations and schedules to support effective project delivery


• Identify, assess, report and manage project risks, issues, dependencies and project KPIs, escalating where required


• Ensure compliance with procurement processes and project governance requirements throughout project lifecycles


• Oversee technical system design activities, including specifications, test planning, and commissioning


• Manage stakeholder relationships across internal teams, service providers, suppliers, and external partners


• Manage strategic supplier engagement to drive effective, efficient and innovative ways of working across project delivery


• Manage internal and external project delivery teams operating across multiple disciplines, including process, technology, change and project delivery


• Manage project budgets, financial tracking, and adherence to approved UÉ governance for project management and expenditure


• Provide leadership to project teams, promoting cross-functional delivery and capability development


• Support the introduction and embedding of quality management processes and operational controls


• Contribute to ICC strategic outcomes including improved situational awareness, risk management, and data-driven operational decision-making


• Drive effective communication of projects across multiple stakeholder groups and channels as appropriate


• Support the ICC Delivery Technical Manager in other related duties as required

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business to support delivery of the IOM and ICC programmes


• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards


• Provide leadership and coaching for team members to enhance performance, engagement, and capability


• Drive the successful delivery of the ICC operating model and IOM workplan


• Other duties as required

Knowledge, Skills and Experience:

 

• Minimum of five years’ project delivery experience, with at least 3 years in a project management or team leadership role.


• Relevant third-level qualification in Business, IT, Engineering, Operations, or similar discipline preferred


• Project management certification (e.g., PMP, PRINCE2) would be advantageous


• Experience delivering cross functional projects within complex stakeholder environments.


• Strong analytical and problem‑solving skills with an ability to interpret technical information and provide clear recommendations.


• We work better together - proven ability to communicate effectively, influence stakeholders, and build strong professional relationships.


• Strong people management, conflict resolution and change management capabilities.


• We do the right thing - experience implementing enterprise processes, controls or governance frameworks.


• We aim high- ability to work to tight deadlines, manage ambiguity, and deliver pragmatic solutions in a dynamic environment.


• Knowledge of data-driven operational management, predictive analytics, or intelligent operations concepts is advantageous.

The closing date for receipt of applications for this vacancy is 16/10/2026.

Please note that applications submitted after this closing date will not be accepted.

*Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.