IT Business Analyst

Job Title: IT Business Analyst

Job Overview

The IT Business Analyst will provide ICT business process support across designated directorates and units. The role involves assessing existing procedures, optimising IT tools, and driving efficiency improvements aligned with ICT strategic plans.

The successful candidate will contribute to infrastructure planning, workflow optimization, and the development of communication and collaboration frameworks that support the organisation’s strategic objectives.

Key Responsibilities

• Manage ICT project development and operational activities
  


• Deliver onsite training and support user acceptance processes
  


• Oversee document management and collaboration platforms
  


• Plan, design, and implement business workflows
  


• Evaluate emerging technologies for organisational suitability
  


• Coordinate with third-party providers to ensure optimal service delivery
  


• Monitor, review, and update IT procedures to ensure compliance
  

Note: This role profile is not exhaustive and may evolve over time.

Desirable Skills

• Experience in Further or Higher Education sector systems
  


• Software development knowledge or background
  

Requirements

Technical Competencies

• SharePoint Online Administration: Site management, permissions, document libraries, access issue resolution
  


• M365 Governance & Integration: Azure AD permissions, connectors, compliance controls
  


• Power Automate Development: Design and troubleshooting of cloud-based workflows
  


• Dataverse & Power Platform: Data structures, security roles, environment management
  


• Dynamics 365 CRM Configuration: Customisation of entities, forms, views, and deployment support
  

Candidate Profile

Essential Requirements

• Degree in Information Systems, IT, or equivalent
  


• Minimum 6 years’ experience as a Business Analyst
  


• Experience within a Public Service environment
  


• Strong understanding of the full BA lifecycle (requirements gathering to UAT)
  


• Excellent communication and stakeholder engagement skills
  


• Proven ability to manage multiple projects in a fast-paced environment
  


• Strong facilitation, organisation, and problem-solving skills
  


• Experience working with developers and QA teams
  


• Demonstrated risk management and issue resolution capabilities
  


• Commitment to security-first principles
  

Key Competencies

• Requirements elicitation and documentation
  


• Business process analysis and workflow design
  


• Functional specification development
  


• Test planning and UAT execution
  


• Stakeholder management and consensus building
  


• Agile/Scrum methodologies
  


• Project tracking tools (e.g., TFS)