Learning & Development Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Our Training & Development Manager will design and deliver our induction training, along with supporting on-going training requirements.  This role is for someone who is adept at both training and coaching. The role requires the delivery of training material as well as the coaching and support of existing staff in a sales environment.

Please note that this is a Sales & Operations Training role.

Location: Ireland (blend of office and home working, but candidate must be able to commute to Dublin office regularly)

Salary: €39,000

Hours: 37.5 hours per week

Benefits of being our Learning & Development Manager

• Excellent base salary
• The chance to carve a career with excellent promotion prospects
• AMAZING INCENTIVES AND EVENTS. 
• Funded available to become CIPD qualified

Requirements for our Learning & Development Manager

• Experience of delivering training programmes is desirable  
• Award in Education & Training qualification (formerly PTTLS) qualified, or equivalent is advantageous
• Previous contact centre team management is advantageous
• Experience of working in call centres is desirable.
• Willingness for travel/ overnight stays if needed
• Innovative, energetic, enthusiastic, and positively embrace better ways of working

Responsibilities of our Learning & Development Manager  

• Own the overall delivery of all induction training to new starters for sales
• To provide feedback and evaluation of the training programmes and participants to Team Managers at handover stage
• Be involved in the results and review of the Agents tenure at the business and look at ways to improve this experience to gain great results

Personal Attributes

• Self-motivated
• Enthusiastic
• Solutions motivated
• Supportive
• Patient
• Empathetic
• Collaborative
• Goal-oriented

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].