Responsibilities:
The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Operations Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Operations Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.
Thoughtful
• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
• Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures
• Contribute to pristine store presentation and support the team with effective operational organization on all services to deliver an elevated experience (e.g., hospitality, personalization, service, catering, gifting, etc.)
• Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
• Support store opening / closing procedures (key holders)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
Curious
• Leverage knowledge and passion for the Tiffany & Co. brand to support Client Advisors, curate memorable experiences, handle ad-hoc requests seamlessly
• Connect with clients and teams by asking strategic questions and establishing lasting relationships
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
Optimistic
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption
Qualifications:
Required Qualifications:
- Must currently be based in and hold authorisation to work in the Republic of Ireland.
- 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong Analytical skills.
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Organized and detail oriented.
- Flexibility to perform different tasks based on day-to-day business needs.
Preferred Qualifications:
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.