Operations Executive - Vodafone Business

The focus of the Operations Executive role is to work alongside the Leadership and Sales Teams for the processing of sales and onboarding of new customers to Vodafone, ensuring a seamless transition and positive customer experience. The Operations Executive will also support with customer care and after-sales queries to ensure all sales become customers for Vodafone.

The Operations Executive will be a champion for the CPM values at all times whilst delivering on-time and professional execution of designated operational activities.

 
The Primary Responsibilities for This Role Are:

• Process sales orders to ensure all sales submitted by the sales teams are correct and compliant.
• Work closely with the Operations Team to ensure all customers are connected to the Vodafone network
• Support the Field and Inside sales teams by managing any after-sale customer queries or issues
• Take ownership of all post-sale communication with new customers and see through to successful resolution
• Build strong working relationships with relevant Vodafone stakeholders to ensure a joined-up approach to customer care and onboarding
• Accurately record data and update reporting on all sales from beginning to end of the customer journey.

Experience

•  Minimum 12 month’s in a similar operations and/or sales processing role
• Experience dealing with and managing data to a high level of accuracy
• Comfortable working with Microsoft Office (Excel, Word, PowerPoint and Outlook)
•   Experience with telecoms and/or utilities sector would be an advantage

Competencies

• Passion for ownership of a process or workstream to deliver success through autonomy
• High attention to detail
• Strong written and verbal communication skills
• Initiative and ability to perform independently and without direct supervision
• Ability to present data, numbers and tables clearly with focus on relevance and clarity
• Problem solving skills
• Apply a digital mindset and utilise technology to drive efficiencies
• Effective time management and organisation skills
• Commitment to process and account improvements

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Benefits

• Basic Salary - €30,000
• Performance Bonus - 10%
• Flexible working conditions
• EAP Programme
• CPM Employee Benefit Scheme including; TaxSaver, Study Leave, Enhanced Maternity  & Paternity Leave, Fertility Support, Bike to Work and more.

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 Measures of Success

• Delivery of client and CPM KPIs as assigned
• Support the account to deliver sales targets through exceptional customer care and sales order management