Payment Operations Lead/Accounts Payable

Summary:

The Payment Operations Lead drives operational excellence across global accounts payable and payment operations, and is the subject matter expert for payment processing, invoice operations, and regional compliance. The role owns global process areas end to end, resolves escalated issues at their root, and manages BPO partners day to day. It calls for strong problem solving, business judgment, applied use of AI, and excellent customer service.

Responsibilities

• Act as subject matter expert on accounts payable policies, processes, and controls, owning assigned global process areas end to end and mentoring team members.
  
• Contribute to the AP continuous improvement strategy and KPI targets, maintain performance reporting, and analyze payment data to identify exceptions and cost savings.
  
• Partner with cross-functional teams to advise on complex payment matters and drive upstream data quality.
  
• Direct, review, and train offshore delivery teams, escalate systemic performance issues, maintain desktop procedures and knowledge content, and retain hands-on proficiency to execute their processes.
  
• Execute, validate, and approve daily payments across all payment channels, meeting bank deadlines and
  coordinating with Treasury on exceptions.
  
• Own end-to-end resolution of payment exceptions and duplicate payments, including direct debits, and remediate root causes.
  
• Oversee complex invoice processing, holds, rejections, and cancellations, and ensure correct withholding tax and VAT/GST treatment.
  
• Own aging across end-to-end accounts payable, driving aged items to resolution and eliminating the causes of
  aging.
  
• Execute and evidence SOX and internal controls over accounts payable, and support internal, external, and
  tax audits.
  
• Serve as an escalation point for payment failures and processing errors, lead root cause analysis, and drive
  down case volume through deflection and automation.
  
• Identify repetitive, rules-based steps in payment and invoice workflows that are candidates for automation, and
  document clear requirements for the Engineering/Product team.
  

Requirements

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Benefits

• Competitive salary
  
• Healthcare contribution and inclusion in company pension scheme
  
• Work laptop and phone
  
• 25 days annual leave (pro-rata) plus paid bank holidays
  
• Expanding workforce with potential for career progression for top performers