Job Description – Pharmacy Sales Assistant

Position:         Pharmacy Sales Assistant       Pharmacy: Roches Pharmacy, Gorey               

Schedule:        Part time            Reporting To: Managing Pharmacist

Uniphar Retail Services

URS is a company which specialises in supporting Community Pharmacies to deliver excellent personalised care to their community. URS supports the pharmacies by providing the back office services to allow the pharmacists focus on their core skill of providing expert medical care, advice and value to their patients and customers.

Purpose of Role:

To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.

Duties and Responsibilities:­­­­ ­­­­­­­ ­­­­­­­­­­­­­­­­­­­­­­­­                                 ­

• ·         To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.


• ·         To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.


• ·         To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.


• ·         To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.


• ·         To maintain cooperative and professional working relationships with colleagues at all times.


• ·         To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.


• ·         To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.


• ·         To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.


• ·         To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.


• ·         Any other duties as required.

Teamwork

• ·         Provide support to other stakeholders within the pharmacy and throughout URS to ensure the delivery of company goals.


• ·         This role requires a high level of pro-activity and an ability to work on own initiative.


• ·         Build relationships with others in the pharmacy to create a positive working environment.


• ·         Participate in staff training programmes and implementation and be proactive in developing the role function.


• ·         To maintain a good working relationship between colleagues, customers and other healthcare professionals.


• ·         To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.

Customer Obsessed

We are passionate about exceeding expectations:

• ·         making our community pharmacies the local destination of choice


• ·         Delivering customer service to the highest quality


• ·         To provide advice and information as required to customers on all product ranges available in the Pharmacy.


• ·         To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.

Qualifications, Experience & Skills Required

• ·         1 years experience in Pharmacy/Retail/Hospitality is preferable.


• ·         Cashier experience an advantage.


• ·         Excellent communication skills, both written and verbal.


• ·         Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.


• ·         Good attention to detail is essential.


• ·         Organised with a proven ability to multi-task successfully under pressure.


• ·         Ability to work on own initiative and as part of a team.


• ·         Basic IT skills are an advantage

Personal Attributes

Customer Obsessed – Excellent Interpersonal skills, ensure that every contact is meaningful for the customer.

Innovation Hungry – A creative thinker, an ability to come up with new ideas and make things. better. Willingness to learn and ability to adapt and change positively and quickly.

Ambitious & competitive – Competitor aware with a can do attitude. Bringing energy and passion to our work and always aiming to beat the competition.

One Company, Local Roots – Seek out opportunities to adopt best practice within a local setting.

Speed – Solutions focused, enjoys working in a fast paced and challenging work environment.

Trust – We are reliable and transparent to deal with. We deliver for others and trust others to do likewise. We are looking for a committed, honest and open person.