Key Responsibilities • Work with business to define and maintain product roadmaps for loyalty and mobile app initiatives.
• Translate business objectives into clear product priorities and measurable outcomes.
• Identify opportunities to improve customer acquisition, retention, engagement and loyalty.
• Develop a deep understanding of customer behaviours, journeys and pain points.
• Use customer research, analytics and market insights to inform product decisions.
• Work closely with engineering and design teams throughout the product lifecycle.
• Define success metrics and KPIs for product initiatives.
• Build strong relationships across multiple business functions.
About You • 5+ years' experience in Product Management, Digital Product, Product Ownership or a related role.
• Experience working on consumer-facing mobile apps, ecommerce platforms or loyalty products.
• Proven track record delivering successful digital products from concept to launch.
• Strong analytical, senior stakeholder management and communication skills.
• Experience working within agile product development environments.
What Success Looks Like • Increased customer engagement and adoption across the mobile app.
• Improved loyalty participation and customer conversion and retention.
• Delivery of high-impact product initiatives on time and to a high standard.
• Measurable improvements in customer experience and commercial performance.