Rents Advisor

Salary :

€32,584 monthly

Company : Clúid

Job Type : Full Time

Ireland

Job Description - Rents Advisor

Role Overview

The Rents Advisor is responsible for conducting annual and ad hoc rent assessments, working with residents and staff to ensure an accurate rent is charged for each tenancy.

Position: Rents Advisor
Reporting to: Rent Assessment Team Leader
Location: Dublin - Hybrid
Contract type: Fixed Term until 31^st December 2026
Salary: €32,584 to €44,803 (DOE)

Key Responsibilities

Rent and Service Charge Calculations
Policy and Procedure
Rent Assessment Performance
Administrative Support and Customer Service
Collaborative Working

Rent and Service Charge Calculations

Support the Rent Assessment Team Leader to coordinate the annual rent and service charge assessment process for all tenure types, in line with policy and procedures.
Process ad-hoc rent assessments as required throughout the year for new tenancies, transfers, changes in circumstances, and other rent-related queries.
Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements.

Policy and Procedure

Under the direction of the Rent Assessment Team Leader, work as required to review and improve any policy, process and/or procedures in relation to rent and service charge assessments.

Rent Assessment Performance

Support the Rent Assessment Team Leader as required in collating information to monitor and report on rent and service charge assessment performance.

Administrative Support and Customer Service

Where required, contact residents about their rent assessment via various methods of communication, including but not limited to phone calls, emails and letter.
Undertaken any other duties as required that are consistent with your role.
Where required, support other administrative functions within Operations.

Collaborative Working

Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
Work with internal and external stakeholders as required.

Corporate Responsibilities

Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
Adhere to all Clúid policies and procedures at all times
To exercise discretion at all times
Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Person Specification

Excellent organisational and customer service skills
Ability to communicate effectively
Problem solving skills
Knowledge of housing legislation and regulations
Ability to organise own workload and to work with minimal supervision
Knowledge of housing sector practices
Self-driven and motivated

Experience/Qualifications

Essential:

2+ years’ experience of working in a customer service environment
Experience in income management or rent assessment preferably in a social housing environment

Desirable:

Professional qualification e.g. ICSH/CIH/IAVI
Experience of working with diverse communities and understanding of social housing issues, with the ability to respond to changing circumstances
Familiarity with housing regulations, policies, and best practices

#LI-Hybrid

About us

Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. 
Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

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