Resident Accounts Officer

Salary :

€63,017 monthly

Company : Clúid

Job Type : Full Time

Ireland

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Resident Accounts Officer

Role Overview

The Resident Accounts Officer is responsible for the effective collection of rent and other related charges from residents across an allocated patch, working with residents to maximise income and minimise debt.

Position: Resident Accounts Officer
Reporting to: Senior Resident Accounts Officer
Location: Northbank House, Dublin (Hybrid)
Contract type: Fixed Term Contract ending 31st December 2026
Salary: €45,830 - €63,017 (DOE)

Key Responsibilities

Income Collection
Advice and Support
Subject Matter Expertise
Collaborative Working

Income Collection

Manage a portfolio of mixed-tenure accounts, leading on the collection and recovery of rent, service charge and recharge income, maximising performance, and ensuring a reduction in arrears to minimise bad debt
Liaise with residents using all available communication methods to ensure debts are collected in a fair manner, working with residents to agree and set up reasonable payment plans through the use of regular income and expenditure checks; including conducting visits to schemes and properties as required.
Take enforcement action as appropriate and in line with policy to recover rent debt, including the serving of notices.

Advice and Support

Provide advice to residents in relation to social welfare, signposting residents to relevant external support services for money management where appropriate
Refer residents to the Tenancy Sustainment Team where there are suspected additional support needs to help prevent the escalation of cases.

Subject Matter Expertise

Provide support to Housing Advisors to develop knowledge and skill required to increase the capability of the Housing Advice Centre, specifically relating to transactional and low-risk income activities, such as taking payments, agreeing simple repayment plans and making outbound contact.

Collaborative Working

Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
Participate in the appraisal of new project developments, contribute to local and national improvement initiatives, and contribute to the formulation and review of Housing Services Policies and Procedures.
Undertaken any other duties as required that are consistent with your role.

Complaints and Resident Voice

Actively seek out and recognise the Resident Voice as an authority on our services
Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.
Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Corporate Responsibilities

Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
Adhere to all Clúid policies and procedures at all times
To exercise discretion at all times
Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Person Specification

Knowledge of housing legislation and regulations
Knowledge of housing sector practices
Financial management and budget management skills
Customer relations
Self-driven and motivated
Ability to demonstrate good listening and communication skills

Experience/Qualifications

Essential:

2 + years experience in a similar role within the housing or property management sector, preferably within a housing association or similar.
Experience specifically in income recovery, debt management, with a track record of successfully managing arrears, negotiating payment plans, and maximising income recovery
Full Clean Driving licence

Desirable:

Educated to Degree Level (or equivalent)
Professional qualification e.g. ICSH/CIH/IAVI
Property Services Regulatory Authority Licence
Experience of working with diverse communities and understanding of social housing issues, with the ability to respond to changing circumstances
Experience in engaging with stakeholders, including residents, community groups, third party agencies, and other relevant organisations
Familiarity with housing regulations, policies, and best practices

#LI-Hybrid

About us

Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. 
Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Original job Resident Accounts Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

About the Company

Clúid

Similar Resident Accounts Officer Jobs in Ireland

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip