Sales Support Technician

• Your primary responsibility will be New Business Acquisition - proactively engage with customers who are seeking to improve their in -house employee management technology.
  
• You will also be required to assist new customers with onboarding, technical support & after sales care (training will be provided).
  
• Coordinate and ensure the smooth progress of the customer journey.
  
• Account Management - maximise your relationships with existing customers to leverage new opportunities for all involved parties (team, clients, suppliers).
  
• Be independently motivated and performance driven with the flexibility to work on your own or as part of the on -site support and/or project team.
  
• Have excellent communication skills which translate into professional, clear & concise written communications.
  
• Generate & maintain relevant daily business reports.
  
• You will, from time to time, be required to work weekends proving on -site support to clients.
  

Requirements

• Hospitality industry experience essential, ideally in one of the following functions i.e. GM, AGM, Server, Bar Staff, Waiter/Waitress.
  
• Ability to explain technical problems to non -technical people in “plain English”.
  
• Basic understanding of Excel, MacOS, iOS & iPadOS.
  
• Full clean driver’s license.
  

EXPERIENCE

• 1 -2 years sales (preferably cold calling skills an advantage).
  
• Previously worked with & have a basic understanding of POS solutions.
  
• Have a basic understanding of time & attendance and payroll requirements.
  
• Strong understanding of small business communities (hospitality and retail).
  
• Support desk software experience advantageous.
  

CHARACTER

• Have a smart appearance, a friendly personality, be very IT literate, a good timekeeper, sense of humour and be willing to learn.
  
• You are an entrepreneurial person that can handle interpersonal relationships excellently.
  
• Have good organisational, communication, interpersonal and administrative skills.
  
• Have the ability to prioritise and focus when dealing with multiple tasks/projects.
  
• Show the ability to develop a trusting relationship with owner, customers and clients.
  
• Demonstrate accuracy and attention to detail.
  
• Have excellent spoken and written English.
  
• Show strong ability to work as a member of a team and on an individual basis.
  
• Demonstrate a strong ability to troubleshoot.
  
• Ability to network effectively and communicate clearly.
  

This is Permanent Full -time position available following a successful trial period.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at Back of House.