Senior Software Support Engineer

The cyber security products are used by Fortune 500 clients in multiple industries globally. This operation fosters & encourages innovation & ideas, has a hi-tech engineering culture and a warm, friendly, nice team

Career Opportunity

As a Senior Software Support Engineer, this represents an amazing career opportunity for you! 

You will step into a mission critical role, where you will build trusting relationships with the customer base which consists of client software engineers & development teams. 

You will create a major impact by helping shape, influence and develop the customer support function & support lifecycle.

You have a serious opportunity to step up to Lead Support Engineer as you progress in this role. 

You’ll work with a group of highly skilled, highly aptitude colleagues & engineers, and you’ll learn & gain valuable insight into cyber security.

You will work in a company with a very nice & friendly team & environment, where your ideas & innovations are welcome, and you’ll get direct recognition for your work & contributions.

In the Senior Support Engineer role you will:

• Give support on all products.
  


• Take care of both Pre and Post Production support.
  


• Understand how to troubleshoot customer issues.
  


• Communication with software engineers & cybersecurity within clients.
  


• Work on refining, innovating, developing & improving the support function.
  


• Provide first class service to customers & build deep relationships.
  


• Create support KPIs, metric and tracking systems.
  

Requirements

Key Skills & Experience for the Senior Support Engineer:

• Proven experience within Application or Software support.
  


• Understanding of Java and/or scripting languages such as Bash or Python (You do not have to be a Java coder, but you should understand how Java sits within the bigger picture).
  


• Know tools such as Jira or Confluence or similar.
  


• Know how to use Zendesk or Hubspot or similar tools.
  


• Experience with developing, improving & scaling support.
  


• Understanding of how technology works at a level to allow productive conversations with engineers.
  


• Strong documentation ability.
  


• Handy with Excel or similar software.
  

Benefits

Excellent salary up to €65,000 , bonus, health insurance, share options, etc. 

The client operates a hybrid remote working setup, typically 3 days work from home and 2 days work in office. 

Send your CV today to Gerry Nolan at Stack and Co [email protected]