Service Advisor

ID Recruitment have an exciting opportunity for a Service Advisor with a reputable car dealership located in Ballinrobe, Co. Mayo.  

The successful candidate will take on a busy and fast paced role where they will be responsible for liaising with customers, acting as the main point of contact and offering support and guidance for car servicing, or when they need help or advice with the upkeep of their vehicle.

This is a unique opportunity to join a well-established family-run dealership, representing leading automotive brands like Renault, Peugeot, and Dacia, while contributing to the growth and success of the business.

Interested? Get in touch with our team today.

Duties and responsibilities include;

• To be the focal and point of contact or Peugeot, Renault and Dacia Customers requiring servicing or repair to their vehicles
  


• To manage all the service telephone and walk- in enquiries on behalf of the dealership
  


• Manage communication between the workshop, the rest of the dealership and the customer
  


• Delivering exceptional customer service at all times
  


• Ability to qualify service needs and diagnose vehicle running problems where appropriate
  


• Establish agreements with customer of the work that needs to be carried out
  


• Ensure that all details are entered onto the service workshop loading system to enable calculation of work shop capacity
  


• Management of the handover and administration of Customer service Vehicles
  


• Ensuring that work to be carried out is explained to the customer and that they have full understanding and give authorization for the work to be carried out
  


• Understand and adhere to manufacturer brand and service requirements
  


• Ensure that safe working practices are followed in line with dealership procedures
  


• Maintain relevant systems ensuring accuracy at all times
  


• Understanding and implementation of manufacturer’s warranty policies & procedures and administration of warranty claims
  


• Quality control of vehicles prior to delivery to customer
  


• Control and implementation of necessary manufacturer’s standards and procedures
  


• Liaising with in-house body shop and workshop
  


• Maintaining fluctuating workloads
  

Skills and experience;

• Impeccable appearance and well presented to work in a corporate environment
  


• Have excellent organizational skills
  


• The candidate must have excellent customer service and be professional
  


• Must be motivated and driven to perform to the best of their ability
  


• Must be flexible and able to work effectively as part of a team
  


• Must have excellent attention to detail
  


• Excellent computer skills are required
  


• A full, clean driving license is an essential requirement for this role
  

Benefits;

• Competitive salary
  


• In-house and manufacturer training provided
  


• The chance to work in a supportive, family-run business with a strong reputation in the community