Specialist, Customer Service & Inventory

The Customer Service & Logistics Specialist will be accountable for the efficient & timely movement & tracking of all finished goods within our internal network and will be the key point of contact for all external partners in order to meet the objective of on time in full invoiced deliveries to end customer.

Accountabilities:

• Order to cash process through ERP system for UK customers


• Management & reconciliation of finished goods inventory levels at all 3rd party facilities


• Freight Management & documentation


• New market set up in conjunction with commercial teams


• Monthly reporting and accurate efficient month end processes


• Point of Contact for all external partners including first line escalation

Key Metrics & Financial Targets:

• OTIF 


• Supply Network planning inventory levels to ensure customer lead-time adherence and optimized storage costs

Own:

• Responsible for finished goods inventory management across MABIUC international markets.


• Own customer on time in full KPI. 


• Delivery of excellent customer service & execution of continuous improvement initiatives.  

Influence:

• Cost optimisation & service management


• Effective member of the supplier relationship management process for 3rd party logistics providers

Critical Relationships:

• Demand and Supply Planning/ Supply Chain Finance


• Commercial Teams


• Customers and 3rd party logistics partners 

Skills Needed To Be Successful:

• Minimum 3-5 years of progressive logistics and inventory, preferably in beer/wine/spirits industry or CPG industry.


• Proven understanding of global logistics processes, systems and cost management.


• Relevant ERP and logistics management systems (e.g., o9, QAD)

Extraordinary Leadership Expectations:

• Excellent interpersonal skills with the ability to work effectively and influence cross functionally

What You Will Learn In This Role:

• Enhanced industry and cross functional expertise


• Customer Service Excellence in a fast-paced environment


• Enhanced problem-solving skills, giving you an opportunity to always find a better way.