TAM Ireland Panel Build Manager

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

Job Title: Panel Build Manager

Location: Dublin, Ireland
Employment Type: FTC 12 Months
Department: Operations
Reports To: Head of Operations, Ireland

#LI-Hybrid #LI-MR1

* This is a full-time permanent position, based in our Ireland office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future. 

Overview:

Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day.

The Panel Build Manager is a key role in the delivery and development of the TAM Ireland service, as they will work with the Panel Service & Field Tech Manager to coordinate the work of the Technician and Panel Service teams, who are the key contact point for panellists in person and remotely. As such, they will work with, mentor and develop a successful team to meet the future demands of the TAM Ireland service. They will work with the Panel Service & Field Tech Manager to harness the expertise in the Panel Service and Field Technician teams to improve performance against service levels and at the same time provide opportunities for colleagues to grow and thrive.

Key Responsibilities

Leadership & Team Management

• Work with the Panel Service & Field Tech Manager to lead an exceptional team in a fair and open manner
• Be responsible, with the Panel Service & Field Tech Manager, for alignment with I&D goals
• Work with the Panel Service & Field Tech Manager to ensure that the responsibilities for all routine activities are clear and expectations communicated
• Participate in meetings with other contractors and other team members
• Support team members to achieve personal and team objectives

Planning, Performance & Service Delivery

• Work within the framework of meeting or exceeding the service’s Service Level Agreements
• Monitor individual and team productivity and recommend ways to improve effectiveness
• Respond to requests from key stakeholders for metrics in relation to the operation
• Collaborate with the QC team to ensure that the panel is being maintained effectively

Continuous Improvement & Process Management

• Supervise the efficiency of the individuals and the team as a whole and recommend changes that will improve effectiveness
• Ensure that all key/critical processes are fully documented and maintained in line with ISO 9001
• Explore opportunities to innovate and develop new processes to improve the effectiveness of the team
• Work with Continuous Improvement Agents and other colleagues to ensure that the CI mindset remains central to service delivery
• Take appropriate measures to ensure any changes in requirements are clearly communicated and monitored for adherence

People Development & Recruitment

• Work with the Panel Service & Field Tech Manager to supervise and support the Panel Service and Field Technician teams to ensure that they achieve personal and team objectives
• Provide regular feedback to the team on the status and quality of their work
• Take an active role in the recruitment of new starters
• Provide training for new starters and handle them through their probation period
• Ensure that all team members are aware of GDPR and other data policies and conduct refresher sessions as needed

Required Skills & Experience

• Collaboration - Collaborates with colleagues in different functions and/or management streams to ensure there is consistency in approach and that any issues are dealt with promptly and efficiently
• Excellent interpersonal skills - Can work harmoniously with others, reacting where appropriate, and treating people with sensitivity and fairness in line with I&D standard process.
• Delegation - Demonstrates the ability to select and to assign appropriate tasks to others and advise them in the execution as needed.
• People Management - Able to empower and direct others to achieve a desired outcome. Must be able to motivate the project team as a whole to hit the targets and objectives of the project.
• Problem Solving - Ability to tackle problems using sound judgement, policy and procedure. Seeks out assistance when needed

Country

Why join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.