Technical Services Engineer

About Us - Our Business

Glen Dimplex is a privately owned, international group headquartered in Ireland which operates across four main product areas: Heating & Ventilation, Consumer Appliances, Flame and Precision Cooling. Glen Dimplex is one of the world's leading manufacturers of electric heating appliances and is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation. Our purpose is to be a leader in the transition to a more sustainable world. This is underpinned by our ‘Empower Now’ Sustainability strategy.

Details of our brands can be found on our website.

The Role
We are seeking an experienced and motivated Technical Services Engineer to join our expanding Dimplex team. The position involves working with our technical sales and customer service team, consulting engineers, specifiers and expert installers to support our customers with their renewable energy solutions. Our product portfolio includes Heat Pumps, Mechanical Ventilation & Heat Recovery units and Electric Heating products.

Responsibilities

Principal Responsibilities

Reporting to the Technical Services Manager for the division you will be responsible for:

• Providing technical support to the sales and aftersales customer service team.
  Process customer support requests in a timely and efficient manner
  


• Collaborate closely with 3rd party service engineers to manage customer issues through to resolution.


• Advise and enforce the correct commissioning procedures and communicate all necessary non-conformance to product installers as appropriate.


• Size heating systems based on first principle heat loss, including appliance sizing and radiator sizing.


• Preparation of BCAR documentation and warranty certificates as required.


• Generate reports and maintain accurate records.


• Provide onsite technical support and product training/demonstrations.


• Organising and delivering training for existing and new installers/engineers.


• Support spare part function within the business as required.


• Assist sales team with providing specification documents for Dimplex products into developers, contractors, architects and specification engineers.


• Attending customer/client meetings and on-site visits as necessary
  
  

About You - Key Skills and Experience

• Qualification in Electrical /Mechanical /Building Services related discipline.


• Customer focused individual committed to providing high levels of customer service.


• Working knowledge of mechanical & electrical systems with previous experience of heat pumps an advantage.


• Strong problem-solving skills with excellent attention to detail.


• Highly motivated, energetic, and professional with willingness to learn about new products and renewables solutions.


• Strong interpersonal skills, with ability to manage relationships with customers.


• Experience delivering specifications for mechanical and building services, ideally working on the design integration, an advantage.


• Excellent communication, presentation and report writing skills.


• Proficient in Microsoft Office suite.


• Ability to work to tight deadlines.


• Full drivers’ licence.

Our Values

The Glen Dimplex values are important guiding principles and define the way all employees across the Group work: We Think Customer | We Care About People | We Value Innovation | We Keep It Simple.

At Glen Dimplex we are strongly committed to providing equal employment opportunities for all.

By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purposes. Glen Dimplex privacy policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex's use of your personal information.