About the Role
The Technical Support Lead will oversee the day-to-day technical support function within the Service Department, providing technical guidance to Field Service Engineers and acting as the main point of contact for technical queries. The role involves working closely with Field Service Engineers, Supply Chain and equipment manufacturers to troubleshoot issues, identify solutions and ensure problems are resolved safely and efficiently. Reporting directly to the European Service Manager, the position will support the overall performance of the Service Department and the quality of technical service provided to customers. It is a varied, hands-on role requiring strong technical knowledge, leadership, problem-solving and prioritisation skills, with the ability to work independently and with minimal supervision. This is a hybrid one-year fixed-term position, ideally suited to someone based in or within commuting distance of Naas, Co. Kildare, with some travel required for site visits and training.
Main Duties and Responsibilities
- Act as the department’s primary point of contact for technical queries and escalations, working closely with the administration team.
- Provide technical support to customers and Field Service Engineers by phone, email and, where required, on site.
- Coordinate technical priorities with the Service Administration team and support the effective scheduling and deployment of Field Service Engineers.
- Review maintenance and call-out reports, issue internal technical bulletins, validate technical recommendations and ensure actions are clearly communicated and progressed.
- Lead troubleshooting and root-cause analysis, driving timely resolution while maintaining customer satisfaction.
- Maintain and improve service manuals, SOPs, technical documentation and the department knowledge base.
- Support engineer induction, coaching, technical development reviews and training aligned with business needs.
- Liaise with Procurement on technical specifications and service materials, while maintaining commercial awareness and cost control.
- Ensure service activities comply with company procedures, ISO 9001, ISO 14001 and ISO 45001 requirements, environmental regulations and safety policies.
Your profile
- Minimum 5 years’ experience leading a technical or field service team, within the water treatment industry.
- Strong mechanical and electrical background, supported by a relevant qualification and practical troubleshooting experience.
- Working knowledge of water treatment technologies, including membranes, ion exchange, CDI, filtration, chemical dosing and UV.
- Strong leadership, decision-making, communication, troubleshooting and analytical skills.
- Customer-focused, organised and commercially aware, with the ability to prioritise and perform under pressure.
- Confident working both independently and collaboratively.
- Proficient in Microsoft 365, Procore, SharePoint and CRM/SAGE systems.
- Fluent written and spoken English is essential.
- Eligible to work in the EU and available to travel to customer sites when required.
Why us?
- Competitive salary based on experience.
- Opportunity for career progression within a rapidly growing company.
- Exposure to major Data Centre, Pharmaceutical, Industrial and Municipal projects across Europe.
- Pension Scheme.
- Ongoing technical and professional development opportunities.
About us
Whitewater Group is a multi-disciplinary engineering company with water at the heart of everything we do.Headquartered in Ireland, with teams operating across Europe, we design, build, and maintain dependable water infrastructure for critical industries, including data centres, pharmaceuticals, food and beverage, manufacturing, and energy.
Our engineers support clients from first concept through detailed design, installation, optimisation, and ongoing service.Industry needs water systems that meet strict standards and reduce risk and waste. That is the challenge we focus on every day. We design, build, and maintain water infrastructure that is safe, efficient, and future ready – helping our clients in critical industries stay compliant, cut consumption, and improve performance across multiple sites and markets.
Where others see obstacles, we engineer solutions with impact. Whitewater Group rethink water treatment through scalable, standardised infrastructure, combining technical depth, disciplined delivery, and a partnership approach across the full lifecycle.
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