Location:
Limerick, Ireland

About the Job

About Aligned Automation

At Aligned Automation, we live by
our "Better Together" philosophy to build a better world.
As a strategic service provider to Fortune 500 companies, we help digitize
enterprise operations and drive impactful business strategies. Our purpose goes
beyond projects—we strive to deliver meaningful, sustainable change that shapes
a more optimistic and equitable future.

Our culture is deeply rooted in
our 4Cs—Care, Courage, Curiosity,
and Collaboration—ensuring that each employee is empowered to grow,
innovate, and thrive in an inclusive workplace.

We are seeking a Tulip Application Support
Analyst to serve as the named, onsite point of contact for night -shift
operations (Irish time: 5pm to 8am next day) at our customer site in Limerick.
This role bridges a current coverage gap during out -of -hours windows, providing
real -time L1 support, operator guidance, and liaison with the global Tulip
Centre of Excellence (CoE) to keep production uninterrupted. The analyst will
work directly with floor operators

Key Responsibilities

•      Serve as the named, reachable
technical contact on Microsoft Teams for floor operators during the assigned
night -shift window.

•      Provide in -the -moment guidance
and best -practice support to operators running Tulip applications on the
production floor.

•      Clarify production issues in real
time to minimize floor downtime.

•      Triage and resolve L1 platform
issues: login failures, user provisioning, password resets, and role
verification.

•      Support station registration,
peripheral troubleshooting, and device connectivity for Tulip -connected
hardware.

•      Raise and track Incidents and
Service Requests with the global Tulip CoE through to closure.

•      Perform initial root -cause
analysis on recurring or high -impact issues and escalate per defined SOPs.

•      Execute formal shift handover to
incoming remote (India -based) support resources, ensuring no incident is lost
between shifts.

•      Maintain and contribute to the
shared knowledge base – known issues, FAQs, workarounds, and troubleshooting
guides.

Required Qualifications

•      4–8 years of experience in
application, production, or IT support roles, with meaningful exposure to
manufacturing or shop -floor systems.

•      Hands -on Tulip or comparable
Manufacturing Execution System (MES) platform experience is preferred. Where
the candidate does not have Tulip/MES exposure, demonstrated experience in an
Application Support role (L1/L2, business -critical systems, shift -based,
customer/floor -facing) is mandatory – general IT helpdesk experience alone does
not meet this requirement.

•      Awareness of GxP principles and
documentation discipline is good to have; this role does not perform formal
validation execution or sign -off.

•      Experience with ticketing/ITSM
tools (ServiceNow or equivalent) and Microsoft Teams -based support workflows.

•      Demonstrated ability to work
independently during unsupervised night -shift hours and make sound L1
triage/escalation judgment calls.

•      Strong verbal and written
communication skills – this is a customer -facing, named -contact role.

•      Willingness and ability to work a
roster night -shift pattern, including weekends, on a rotating schedule.

•      Eligible to work onsite in
Limerick, Ireland without employer -sponsored visa support required at
engagement start.

Preferred / Nice -to -Have

•      Prior experience specifically on
the Tulip platform (app -building, station configuration exposure) – candidates
without this must clear the mandatory Application Support experience bar above.

•      Experience supporting
pharmaceutical, medical device, or other regulated manufacturing environments.

•      Prior experience in an
outsourced/staff -augmentation or managed -support delivery model.