Business Systems & Reporting Analyst, Billing (INTERNAL APPLICATIONS ONLY)

Role Purpose

This role is responsible for the continuous improvement and optimisation of EXA’s billing processes, reporting and platforms. Given the direct impact on customer experience and financials, we are seeking a detail-oriented and analytical business systems and reporting analyst to support billing transformations, data quality, reporting, and billing integration activities.

The role is responsible for ensuring accurate invoicing, maintaining billing integrity, optimizing system workflows, and partnering with cross-functional teams to improve operational efficiency, automation, data visibility and control. The ideal candidate combines strong analytical skills with a strong understanding of billing processes and will work under the supervision of the Billing Director.

The role will liaise cross-functionally with the Finance, IT, ECH teams and the broader business from a Usage-t0-Cash standpoint utilising Salesforce and Oracle platforms.

Key Responsibilities

• Collaborate with Finance, IT, ECH and the broader business to resolve billing and system-related issues through analysis, root cause identification, and cross-functional coordination


• Analyse billing data to identify discrepancies, trends, root causes, and process improvement opportunities while ensuring compliance with company policies, contractual requirements, and financial controls


• Improve billing processes, including but not limited to invoice generation, validation, adjustments, reconciliations, controls, exception management, and data quality checks, to ensure revenue is billed timely, accurately and in compliance with local legislation


• Recommend and implement automation solutions to improve efficiency and reduce manual processes, strengthen controls, and improve data accuracy


• Develop billing requirements, maintain process documentation and training materials to provide technical guidance or training to staff on billing software, reporting and enhancements


• Assist with system implementations, billing migrations, testing, and user acceptance activities, data validation, and reporting requirements


• Maintain month-end close revenue reconciliations between Salesforce & Oracle to identify gaps in revenue, data inconsistencies, and process improvement opportunities


• Develop and maintain billing reports, dashboards, and performance metrics to support visibility over billing accuracy, revenue gaps, process efficiency, and transition progress

Individual Profile

• Experience in billing operations, financial analysis, systems analysis, or related roles


• Strong working knowledge of CRM, ERP and billing platforms such as Oracle, Salesforce or similar systems


• Strong proficiency in Microsoft Excel, including formulas, pivot tables, Power Query and data analysis


• Strong analytical, problem-solving, root cause analysis, and organizational skills coupled with excellent communication and interpersonal abilities


• Ability to manage multiple and competing priorities to meet deadlines in an ever-evolving environment


• Ability to develop an end-state vision for the function, and then adopt a programmatic approach to executing towards this end state


• A customer service mindset: billing is a key touch-point for our customers and we strive to make doing business with EXA easy

Our working environment

We are committed to working in the location where we do our best work.  As a small and growing company with great offices in great locations, most employees will aim to be in the office 3 days a week and 2 days working from home/ other locations. 

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought through our employees and culture. We want you to come as you and make yourself and EXA successful.

Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.

All successful applicants will go through background screening.