Client Advisor (m/f/d)

Location: Rome, Fiumicino Airport

About us

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

Job description

The selected candidate will join the boutique team located at Fiumicino Airport, one of Europe's busiest international travel hubs, serving a diverse and global clientele.

Within this dynamic and multicultural environment, the role is responsible for delivering an exceptional luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation.

Key responsibilities

• Deliver a personalized and outstanding shopping experience, consistently representing the brand's values and service standards.

• Build and maintain strong relationships with local and international clients by anticipating their needs and exceeding expectations.

• Provide expert product knowledge by staying up to date with new collections, product launches and luxury fashion trends.

• Contribute to the achievement of individual and boutique sales targets through proactive client engagement and effective sales techniques.

• Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards.

• Assist with stock management operations, ensuring product availability and supporting replenishment activities.

• Manage sales transactions accurately and professionally, ensuring a seamless and positive checkout experience.

• Collaborate closely with the boutique team to support daily operations and commercial objectives.

• Participate in boutique events and promotional activities to enhance customer

engagement and strengthen brand visibility.

Requirements

• Previous experience in luxury retail, fashion retail or other client-facing sales environments.

• Strong passion for luxury fashion and excellence in customer service.

• Fluency in Italian and English is required; additional languages (such as Chinese, Russian or Arabic) are considered a strong plus.

• Excellent communication and interpersonal skills, with the ability to engage effectively with an international clientele.

• Goal-oriented mindset with a strong commercial attitude and the ability to achieve sales targets.

• Strong knowledge of the luxury fashion industry, trends and customer expectations.

• Attention to detail and understanding of visual merchandising principles.

• Knowledge of Tax Free procedures and international shipping is considered an advantage.

• Team-oriented attitude and strong collaboration skills.

• Flexibility and availability to work shifts, weekends and public holidays in line with airport retail operations.

Offer

Working hours: Full-time

Work mode: On-site

Applicable Collective Agreement (CCNL): CCNL Commercio

Indicative salary range: Gross Annual Salary between €28,000 and €32,000, based on experience and seniority, plus sales commissions.

Equal opportunities and non-discrimination