Client Engagement Specialist

Join the Berman Physical Therapy Team: Where Your Passion Meets Growth!

About Us:

We’re a rapidly growing physical therapy practice in Naples, FL, known for our fantastic team and vibrant culture. Our success is driven by our dedicated staff who make coming to work a joy and create a welcoming environment that our patients love. Our team isn’t just a group of colleagues—it’s a community that’s passionate about making a difference.

Explore more about us at www.bermanpt.com and see why we’re excited about our future!

Who we are looking for:

• People Person: someone who thrives on building relationships.
• Desire to work with Active Adults: You can elevate our client experience and drive our clinic’s growth.
• Provide an Exceptional Experience: Someone to retain our valued clients by providing a wow experience.
• Patient-Centric Attitude: You’ll be the face of our clinic, ensuring every client feels welcomed, valued, and eager to share their positive experiences.
• Connect Emotionally with Our Clients: A deep understanding of people, the ability to build meaningful relationships, and a knack for anticipating needs.

Key Responsibilities:

• Communicate Value: Clearly articulate the benefits of our services and handle pricing and scheduling objections with confidence.
• Engage with Clients: Build strong, lasting relationships with new and existing patients, ensuring they are fully committed and satisfied with our services.
• Enhance Waiting Room Experience: Create an inviting atmosphere that makes clients excited to return and motivated to refer friends and family.
• Manage Appointments: Schedule clients efficiently, ensuring they understand the details of their appointments and are prepared for their visits.
• Maintain Communication: Keep in touch with clients before, during, and after their sessions to ensure their complete satisfaction.
• Drive Referrals and Reviews: Cultivate relationships that lead to positive word-of-mouth and 5-star reviews.
• Handle Administrative Tasks: Accurately check in appointments, process payments, and manage schedules to optimize clinic operations.
• Respond Promptly: Address voicemails and emails in a timely manner, ensuring all communications are delivered accurately.

What We Offer:

• Competitive Salary: Enjoy a lucrative salary range of $35,000 - $48,000 a year, including performance bonuses.
• Generous Paid Time Off: Up to 10 days of paid time off to ensure you maintain a healthy work-life balance.
• Comprehensive Training and Mentorship: Receive relentless support in developing your client engagement skills, patient communication, and interpersonal abilities.
• Career Growth Opportunities: We provide clear paths for advancement and opportunities for continued growth within the company while learning the cash paid physical therapy business model.

What We’ll Do For You:

• Support Your Career Development: Offer ongoing training and mentorship in management, and leadership.
• Foster Your Growth: Help you develop your career while expanding your expertise in customer service in the cash paid physical therapy field. 

Ready to Make a Difference?

If you’re excited about creating exceptional client experiences and being part of a supportive, growing team, apply today! At Berman Physical Therapy, you’ll not only advance your career but also play a key role in enhancing the lives of our clients.

Apply Now and Start Your Journey with Us!