Client Service & Ops Spec

 JOB FUNCTIONS

- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or  adjustment; following up to ensure resolution.
- Other duties as assigned

PHYSICAL REQUIREMENTS

Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances

OTHER SKILLS/ABILITIES

OTHER SKILLS/ABILITIES

- Business proficiency (both oral and written) in English and Italian
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task

EDUCATION AND EXPERIENCE

- High School Diploma or GED required.
- At least two years industry experience preferred.

CERTIFICATIONS AND LICENSES

- Professional certification may be required in some areas.