Customer Service Representative - Italian Market - B2B + Order Management experience

Based at our Bologna HQ (Italy) you will  provide a variety of customer service support and technical guidance to internal and external customers for to the national market.

• Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
• Work to ensure all orders received are entered into Oracle by order cut-off time.
• Positive influence on the team and being responsible to arrange backup in case of holiday leave.
• Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Identifiy customer issues that need to be escalated to management in a timely fashion.
• Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Build relationships with internal departments to ensure best service to end customer is achieved.

• 1-2 years of progressive B2B customer service experience,
• Order management experience
• Resolving customer problems and concerns;
• Excellent communication skills,
• Oracle, AS400

What We Offer

• The established salary range for this position is 27.242 – 34.312 Euros gross annual.

• Work-Life Balance: We value your personal time and well-being.

• Career Opportunities: Grow within a truly international business.

• Ongoing Training and Support: Continuous learning and development opportunities.

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