Department Manager - Leccio The Mall Outlet

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Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success. We are hiring a Department Manager to join our team at Leccio – The Mall Outlet, joining a strong team of approximately 50 people. In this role, you will partner closely with the ASM, Store Manager and Department Manager/Supervisors to drive category performance while creating an environment where teams can thrive and deliver exceptional client experiences. You will play a key role in translating commercial goals into daily action, coaching your team in real time and embedding the Burberry Experience and Behaviours across the store. This is a high-impact leadership role where people, performance and service excellence are closely connected.

• Partner with the Store Manager to drive category performance and contribute to overall store success
• Lead, inspire and develop a team of around 50 colleagues, fostering a collaborative and high-performing culture
• Provide real-time coaching and feedback on the shop floor to elevate individual and team capability
• Deliver a consistently elevated and personalised client experience in line with Burberry standards
• Monitor trading performance and adjust priorities to meet and exceed sales and service goals
• Uphold excellence across visual merchandising, operations and team engagement

• Experience in a retail leadership role, ideally within luxury or premium environments
• Proven ability to lead larger teams and create an inclusive, motivating team culture
• Strong commercial awareness with a focus on delivering results through people
• Confident communicator with the ability to build relationships across teams and with clients
• Organised, adaptable and comfortable managing priorities in a fast-paced environment
• Genuine passion for luxury retail, client experience and craftsmanship

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.