EMPORIO ARMANI Retail Trainer

Context and Purpose of the job

The Retail Trainer plays a key role in supporting the Emporio Armani retail network by ensuring consistent training standards across European stores and markets. The role delivers impactful training initiatives focused on customer experience, sales techniques, and product expertise, ensuring alignment with brand standards and retail objectives.

Responsibilities

• Deliver engaging and interactive in-store and online training sessions on sales techniques, Customer Experience, and product

• Support back-office activities related to the design and organization of classroom and in-store training programs 

• Assist in identifying training needs, including through the accurate analysis of relevant retail KPIs 

• Develop content for the E-learning App 

• Prepare and update training materials on an annual basis (layouts, latest collection photos, content, etc.) 

• Support the management of regular communications with regional teams and stores (material updates, new available content, etc.) and maintain direct contact with them 

• Organize and facilitate Induction programs for Retail staff at both national and international levels 

• Monitor the retail network through structured store visits and prepare feedback reports highlighting key observations and improvement areas 

• Support the administrative management of day-to-day training activities

Requirements

• 5–6 years of experience in the Retail sector

• At least 2 years of experience in Retail Training 

• Strong knowledge of key Retail KPIs 

• Excellent written and spoken English. Fluency in an additional foreign language is considered a plus 

• Excellent knowledge of the Microsoft Office suite 

• Strong organizational and planning skills, proactive attitude, and willingness to travel frequently both nationally and internationally

The base salary range for this position is 35.000 - 50.000 euros, CCNL Terziario, Distribuzione e Servizi.

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.