Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This position is strictly 100% on-site at our Lisbon corporate center. Remote work, telecommuting, and hybrid arrangements are entirely unavailable for this role. Successful candidates must be prepared to work fully on-premises in Lisbon.

Introduction & Opportunity Overview

Are you fluent in Italian and excited to kick off a new professional chapter in one of Europe's most vibrant, sun-soaked coastal capitals? We are looking for high-energy, customer-focused individuals to join our collaborative, international workforce located right in Lisbon!

Primary Daily Duties & Responsibilities

As an Italian Customer Experience Specialist, you will be the main ambassador for our brand, delivering high-touch assistance to our Italian-speaking clients. Your daily responsibilities will include:

• Inbound Customer Communication: Handling client queries across multiple channels—including incoming telephone calls, emails, and live web chat—with empathy and efficiency.
• Technical & Account Problem Solving: Patiently pinpointing user difficulties, troubleshooting account inquiries, and guiding customers through step-by-step solutions.
• Database & Support Logging: Maintaining detailed records of user interactions, feedback, and open support tickets inside our central Customer Relationship Management (CRM) platform.
• Product Knowledge Mastery: Keeping fully updated on operational procedures, software features, and help tools to provide accurate and effective support.
• Service Metric Alignment: Consistently meeting or exceeding your individual key performance indicators (KPIs) while maintaining our high service quality standards.

Candidate Qualifications & Requirements

Language Abilities

• Italian: Excellent, fluent mastery in both written and spoken formats.
• English: Professional working proficiency (B2 level or higher) to coordinate effectively with international team members and corporate leadership.

Essential Competencies

• Interpersonal Strengths: Superior verbal and written communication skills, active listening habits, and a genuine passion for customer care.
• Digital Literacy: The ability to navigate multiple computer tools, web platforms, and helpdesk databases simultaneously.
• Adaptability: A positive approach to working in a fast-paced environment with rotating shift schedules.
• Right to Work: EU citizenship or a valid full-time work permit that allows you to work legally in Portugal.

Compensation Packages & Accommodation Choices

We offer two distinct salary frameworks so you can choose the setup that best aligns with your living preferences:

• Package Option A (Self-Arranged Housing): A gross monthly salary of €1,340 if you choose to find, secure, and pay for your own lodging in Lisbon.
• Package Option B (Company-Provided Housing): A gross monthly salary of €1,060 paired with company-managed accommodation.

Relocation Support & Employee Benefits

• Flight Reimbursement: Complete financial coverage for your airfare to Lisbon to make your relocation process completely seamless.
• Corporate Lodging: A private bedroom inside a shared company-leased apartment (for employees who select Option B).
• Covered Utilities: Full employer payment of standard household utilities—including water, electricity, and gas—under the housing package.
• Career Development & Perks: Fully paid initial training to set you up for success, clear internal promotion paths, and regular company-sponsored team activities.

How to Apply

Ready to take the next step and build an exciting international career in Portugal? Click "Apply Now" to submit your updated CV written in English. Our recruitment team will review your application and reach out shortly to set up an initial online interview!