Front Office Agent - Sheraton Milan San Siro

POSITION SUMMARY

The resource will be part of the Front Office department and will perform the following tasks:

• Welcoming customers


• Assigning rooms


• Providing information or assistance to customers


• Managing reservations


• Receiving and handling customer complaints


• Analyzing and identifying customer needs


• Receiving and sorting phone calls


• Filling out forms and documents


• Contacting the various departments of the facility to meet customer needs


• Managing payments and customer data in line with company policies


• Managing guest complaints and needs
  
   

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

A fluent Knowledge of both Italian and English languages is required