IT Desktop Support Technician (Temporal)

Reports to:

Global Enterprise & Integration Architect 

Job Purpose

Tasks and Responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex desktop issues for end users, and recommend and implement corrective solutions, including off-site repairs for remote users as needed.


• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver the required service levels for desktop systems.


• Build, install, and test custom configurations based on various platforms and operating systems.


• Collaborate with members of the IT team to ensure the efficient operation of the organization’s desktop computing environment.


• When necessary, manage and troubleshoot issues with end-user network software products for workstations.


• Ensure that desktop connections—i.e., network jacks—are functioning properly.


• Set up tests and applications to monitor desktop performance, then provide performance statistics and reports. 

Skills and Attributes Required

• Academic studies related to IT.


• Profesional experience in similiar position.


• High level of English and Spanish proficiency.


• Good written, oral, and interpersonal communication skills.


• Strong customer service orientation and attention to detail.


• Ability to prioritize and execute tasks effectively in high-pressure environments.


• Ability to travel for business purposes.