Partnerships CLM Consultant

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Partnerships CLM Consultant
TYPE OF CONTRACT: Consultant Level I
UNIT/DIVISION: Partnerships Digital Solutions Unit (PPDPS), Public Partnerships Division (PPD) (Reports To: Head of PPDPS)
DUTY STATION (City, Country): Rome, Italy
DURATION: 3 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
In 2026, the Partnerships Digital Solutions Unit (PPDPS) in the Partnerships and Innovation (PI) department will roll out the new/reformed PI digital platforms: WFP's Salesforce CRM (Customer Reltionship Management) platform, and Docusign CLM (Contract Lifecycle management) tool, that integrates donor, forecast, contribution agreement and contribution data and processes. This position will work on key tasks of the CLM project, enabling the project to go-live successfully, esepcially ensuring agreement templates are built into the system.

ACCOUNTABILITIES/RESPONSIBILITIES:
1. Work with the Unit Manager, CLM lead, and TEC Project Manager to: Use expertise on CLM template preparation to prepare templates for configuration; lead the testing of templates independently and coordinate business stakeholders; and report issues to TEC for resolution.
2. Works with, and coordinates, business stakeholders to: Gather requirements; write user stories (needs); prioritize user stories to be planned in sprints; and liaise with TEC to plan sprints.
3. Provide support to Partnerships staff in accessing and using the Partnerships Salesforce CRM (Customer Relationship Management) and Docusign CLM (Contract Lifecycle Management) systems.
4. Responsible for creation, upload and sharing of guidance materials for using the CRM and CLM systems.
5. Other related duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:
• Have provided effective and timely support to users of WFP's Salesforce CRM and Docusign CLM.
• Have provided timely and accurate support to the CLM project team.
• Have provided timely and accurate inputs to documents as required and helped prepare and draft documents, as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: Completion of university degree in a related topic.
Experience: Three or more years of experience working in roles that link technical work to business needs, and on digitalisation projects that improve business processes.

Knowledge & Skills:
• Good knowledge of standard office software packages. Proficiency in Microsoft Excel is required.
• Advanced analytical and organizational skills. Good attention to detail in order to identify data discrepancies.
• Uses tact and courtesy to give and receive information with a variety of individuals.
• Knowledge of standardised business support work routines and methods.
• Ability to work to deadlines and follow clear instructions.
• Ability to maintain confidentiality.
• Good knowledge of Salesforce CRM and Docusign CLM

Languages:
Fluency (level C) in English language. Intermediate knowledge (level B) of another official language is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.