Retail Operations Manager

Golden Goose is a journey of love and authenticity, leading you to embrace your true self,  where tradition and innovation merge into timeless, one-of-a-kind creations.

MAIN OBJECTIVE – JOB SUMMARY

We are looking for a Retail Operations Manager to join our Operations team. You will play a key role in supporting our retail network, ensuring operational excellence, precise stock management, smooth store workflows, and seamless execution of company projects across all locations.

ESSENTIAL DUTIES AND RESPONSABILITIES

Inventory Control & Stock Management:

• ensure accurate stock movements and inventory records through company systems

• stock Take (twice a year the full ones, cycle counts over the year) ensuring the results of the area meeting HQ goals

• oversee stock levels, replenishment, transfers, inventories, discrepancies, and stock accuracy

• loss prevention and supporting H&S appliance

Support the Business:

• coordinate all the activities to successfully achieve the goal of the Company: new opening, relocation, closing, restyling, pop-ups

• work closely with Store Managers and retail teams on operational issues, processes, training, and performance follow-up.

• monitor operational KPIs and contribute to process improvements

• support store projects, launches and other operational activities

• collaborate with Retail, Finance, Logistics, IT, Visual Merchandising, Marketing teams through the main projects

Training & Stores support:

• training on the tools use in the company

• training on the new procedures as per go live plan

Standard & Procedures:

• implement and maintain operational policies, guidelines, and standard operating procedures across stores

• opportunities of efficiency improvement

KEY REQUIREMENTS & ADDITONAL SKILLS

• Approximately 2-5 years of experience in Retail Operations, Store Operations, or Stock Management within the fashion/luxury retail sector.

• Strong knowledge of store operational procedures, inventory control, and retail systems.

• Strong analytical skills, KPI monitoring, and proficiency in MS Excel and store management tools.

• Ability to collaborate effectively across different departments (Retail, Finance, Logistics, IT, VM, Marketing).

• Highly adaptable, curious, and a natural problem-solver. You thrive in a fast-paced environment where the "standard" path is often bypassed for innovation.

• Excellent command of the English language; ability to communicate complex operational workflows clearly.

• Flexibility and willingness to support store projects, events, and openings on-site when required.

For this role, the estimated base salary range is 40.000,00€ - 50.000,00€ gross/year

We value your unique journey; your final compensation will be evaluated based on your skills, experience, and potential to grow with us.

We are an equal opportunity employer and passionately believe that our strength lies in our people's youniqueness. We encourage applications from individuals of all backgrounds, experiences, and perspectives because people are at the heart of everything we do.

In alignment with our dedication to equity and the EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.