RUNNER - Seasonal

Job Purpose

As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact 

Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service. 

Key Accountabilities

• To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.  


• To maintain a spotless, pristine work environment. 


• To provide service to and is accountable for an assigned section. 


• To develop relationships with members in order to provide personalized service. 


• To polish cutlery ensuring they are ready for service.  


• To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc). 


• To support with opening and closing procedures including but not limited to the set up and break down of stations. 


• To maintain a spotless and pristine working environment.  


• To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.   


• To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins. 


• To handling all member interactions with the highest level of hospitality and professionalism and escalate any complaints to your floor manager. 


• To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.  


• To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. 


• To support the team with any of their needs on an ad-hoc basis.  

Measures of Success

• Positive feedback from member surveys.


• Mystery guest


• Punctuality.


• Feedback from management team.


• Weekly and monthly knowledge tests. 

Requirements

A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Passion for Food, drinkand hospitality 


• Strong attention to details


• Excellent customer service


• Fluent in English 


• Organised and reliable


• Ability to handle feedback to achieve member satisfaction


• Ability to multitask and work in a fast-paced environment


• Ability to understand and follow written and verbal instructions

Physical Requirements: 

• Must be able to seize, grasp, turn and hold objects by hand


• Able to work on your feet for at least 8 hours


• Occasionally kneel, bend, crouch and climb as required