Service Desk Analyst

Service Desk Analyst

Are you passionate about technology and delivering outstanding customer service?  Do you enjoy solving problems, supporting colleagues and continuously developing your technical skills?  We are seeking a Service Desk Analyst to join our Group IT team to play a key role in providing a first line support across our Group

Your role

This is an exciting opportunity if you have some first line support experience and are looking to build your technical expertise, broaden your experience and develop a long term IT career in a dynamic operational environment.

As the first point of contact for IT support, you will help colleagues with a wide range of technologies across a broad range of business functions, by managing incidents, troubleshooting technical issues, service requests and escalations while ensuring a professional, responsive and customer focused service.

What you’ll bring

You will have:

• Experience providing first line IT support within a service desk or IT support environment;


• Experience managing incidents and service requests in line with ITIL principles;


• Knowledge or practical experience of technologies, such as Active Directory and domain management, Microsoft Exchange 365, Microsoft Teams, SharePoint or OneDrive;


• Strong problem solving and organisational skills;


• Excellent communication skills with the ability to explain technical information clearly;


• A professional, customer focused approach;


• The ability to prioritise workload effectively and escalate issues when appropriate.

Who we are?

Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator.  We have ambitious plans to grow and transform the supply chain to benefit our customers.  Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040.  Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.

What we can offer you

In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers.  Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:

• 27 days holiday per annum (plus bank holidays)


• Matched Contribution Pension Scheme up to 10%


• Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers


• Commitment to learning and personal development 


• We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required

If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!