STORM IT - Cloud Service Manager

Cloud Service Manager Storm Reply · Turin / Milan, Italy (Hybrid)

Keep the cloud running. Keep clients winning.

We are Storm Reply, the Reply Group company specialised in AWS Cloud Managed Services. What about you? We are looking for a Cloud Service Manager passionate about operational excellence and customer success.

WHAT THE JOB IS ABOUT

• Own the service. You will be the single point of contact for enterprise clients — managing SLAs, service reviews, escalations, and change processes across 24×7 AWS managed environments.


• Drive continuous improvement. You will analyse KPIs, lead incident post-mortems, and turn operational data into actionable improvements for some of Italy's most iconic brands.


• Bridge tech and business. You will work side by side with DevOps engineers, cloud architects, and FinOps specialists — translating technical complexity into clear value for C-level stakeholders.

WHAT WE NEED

• Proven track record. 2+ years in a Service Management role within IT Managed Services or Cloud Operations environments.


• AWS fluency. Solid understanding of AWS infrastructure and cloud operations (AWS certifications are a plus). Experience in other cloud providers can qualify as well.


• ITSM mindset. Hands-on experience with ITSM frameworks (ITIL Foundation or above) and ticketing platforms (ServiceNow, Jira Service Management).


• Communication that lands. Excellent interpersonal and written skills in Italian and English — you are equally comfortable in a technical war room and a client boardroom.

WHO WE ARE

Storm Reply is an AWS Premier Partner specialised in cloud-native managed services, FinOps, DevOps, and AIOps. Part of the Reply Group — a worldwide network of over 10,000 specialists — we run mission-critical cloud infrastructure for leading enterprises worldwide.

We are ISO 27001, SOC 1, SOC 2, and AWS MSP Program certified. We don't just manage workloads on cloud — we make them smarter.

WHY US

• Impact at scale. Your work directly keeps business-critical platforms alive for enterprise clients across energy, retail, fashion, and telco.


• You grow with us. Access to AWS training, certification support, and Reply's global knowledge network from day one.


• Innovation in your hands. Work with proprietary AIOps tooling, cutting-edge observability stacks, and the latest AWS-native services.


• Small team. Big network. Startup agility backed by a global consultancy group across 4 continents. Join our team of 60+ experienced cloud engineers!

WHAT ARE THE NEXT STEPS

The first step of our recruiting process will be an introductory call with our HR team, followed by a technical interview with the Service Management team lead. We will keep it simple and transparent — no surprises.

Reply is committed to embracing diversity and creating an inclusive work environment by valuing the uniqueness of people regardless of age, gender, sexual orientation, religion, nationality or disabilities as protected by Italian Law (L.68/99).​

Reply is committed to ensuring that our candidate selection methods are fair and just. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.