Technical Account Manager - Italy

Our Solutions Success team understands high-level business strategy and how to translate that into technical requirements for our customers - and we love figuring out ways to stretch the limits of what is technically possible. Our job is to provide technical leadership and guidance to our users during the sales cycle to help customers, prospects and partners visualize the steps to achieve their business objectives.

As a Technical Account Manager, you are a trusted advisor to our customers, responsible for the successful integration, adoption, and ongoing technical health of our leading cryptocurrency investigation and compliance solutions. You’ll sit within the Customer Success organization and partner closely with Customer Success Managers, Solutions Architects, Product, and Engineering to ensure customers realize the full value of Chainalysis across their lifecycle.

In this role, you'll:

• Lead technical onboarding and post‑sales implementation of Chainalysis solutions for assigned customers, from discovery through go‑live and stabilization.

• Design and configure integrations, APIs, data feeds, and workflows that align Chainalysis products with each customer’s architecture, use cases, and compliance requirements.

• Monitor product usage, SLAs, and key technical health metrics; proactively identify risks, drive issue resolution, and surface optimization opportunities.

• Share best practices, enablement content, and technical guidance that help customers deepen adoption and discover new use cases across investigations, compliance, and risk teams.

• Act as the primary technical point of contact for your accounts, coordinating with internal Product and Engineering teams on escalations, roadmap feedback, and customer-driven improvements.

• Partner with Customer Success Managers and Account Executives to support renewals and expansions by providing credible technical input, ROI evidence, and solution recommendations.

• Occasionally travel to customer sites or regional events to support key deployments, workshops, and executive briefings.

We're looking for candidates who have:

• Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer in a B2B software environment.

• Hands-on experience implementing or supporting enterprise software in production environments (e.g., operating systems, virtualization, databases, networks, security tools).

• Strong proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) to troubleshoot, integrate, and extend software solutions.

• Demonstrated ability to translate between technical and business stakeholders, simplifying complex concepts and influencing decision-makers at multiple levels.

• Proven track record of building long-term, trust-based customer relationships and driving successful adoption of technical products over time.

• Comfort working in a fast-paced, high-growth, and ambiguous environment, with a strong sense of ownership and a “customer-obsessed” mindset.

• Fluent in both English and Italian

Nice to have experience:

• Experience with public cloud platforms such as Databricks or Snowflake

• Background in compliance, financial crime, cybersecurity, or investigations, ideally in SaaS or data products.

• Hands-on familiarity with blockchain and cryptocurrency concepts (for example, crypto on/off‑ramps, centralized and decentralized exchanges, custodians, DeFi protocols, stablecoins, and on‑chain analytics tools) and a genuine interest in the evolving crypto and Web3 ecosystem.

• Experience working with customers across EMEA or SEMEA, including complex public sector or financial services environments.

Tools/ Technologies we use (no need prior experience)

• Python

• REST API integrations

• SQL databases

• Kubernetes/Docker/containerization of applications

• MEDDIC

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.