Technical Account Manager - Italy

Your future job

Join our Italian office as a Technical Account Manager!  As a member of the Business IT Services team, you will be the key point of contact between our merchants and internal teams to ensure smooth integrations and high-quality solutions.

Your responsibilities:

• Provide technical and functional consulting during the pre-sales phase;

• Advise and recommend best practices for integrating payment solutions;

• Manage the integration project for new clients in your portfolio from onboarding onward;

• Organize and lead technical workshops with clients;

• Oversee client delivery in collaboration with the functional tester;

• Monitor potential technical developments for clients;

• Respond quickly and efficiently to client requests during the integration process;

• Manage internal communication with various teams.

• Acting as the technical reference for the Italian payments ecosystem (This includes supporting merchants during testing and troubleshooting of local payment methods, as well as coordinating technical investigations with local issuers, acquirers and payment partners whenever needed).

Why join HiPay ?

• Personal Growth : Innovative projects, challenges, and support to help you evolve;

• Take Your Career to the Next Level : Develop an expertise in a dynamic and constantly evolving field;

• Join a Team : Beyond professional experience, we offer you a true human adventure.

This job is a perfect match if…

• You have at least 3 years of experience in a similar role or a strong technical background.

• Tech enthusiast: curious and always on the lookout for new technologies.

• Detail-oriented and precise: your attention to detail is your strength.

• Multilingual: fluent English is a must.

• Project orchestrator: experience in project management is appreciated.

• Strong communication skills: excellent communicator, both written and spoken.

• Technical skills: HTML, JavaScript, PHP… you know your way around code.

• ➕ Bonus: knowledge of CMS (Magento, Prestashop…) is a real asset.

1. First phone screen with Salya (Talent Acquisition Manager) ~15 min

2. HR Interview with Salya ~1h,

3. Interview with Paola (Head of Italy) to do a deepdive in the hard skills and the understanding of the job ~1h

4. Case study at home + debrief with Ludovic (Lead Business IT Services)

5. Final interview with Célia (Head of Merchant Operations) & a Technical Account Manager