Technical Service Specialist

Primary Objective

Key Responsibilities

• Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
• Schedule and perform planned maintenance (PM) activities
• Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
• Support instrument installations and deinstallations
• Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Education

• Bachelor’s degree or equivalent experience required
• Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Experience & Skills

• Proven experience in a similar technical service role, supported by management and customer references
• Strong customer engagement skills, particularly with laboratory staff
• Recognized technical expertise for the assigned product line
• Excellent communication and problem-solving skills
• Strong experience using analytical tools and technical software

Impact of the Role

What We Offer

• A collaborative, innovative, and inclusive work environment
• Continuous technical training and development
• Career growth opportunities within a global healthcare leader
• Competitive compensation and benefits package

LinkedIn Version (English – Optimized)

• First-line technical service (< 4 hours)
• Planned maintenance and HW/SW upgrades (TSBs)
• Support installations and deinstallations
• Work closely with laboratory staff and internal teams

• Bachelor’s degree or equivalent experience (engineering/medical technology preferred)
• Experience in technical service roles
• Strong communication, customer focus, and problem-solving skills

• Innovation with real impact on healthcare
• Continuous learning and development
• Growth opportunities in a global organization