Food & Beverage Internship - Porta Rossa Hotel Firenze Colbert Collection

What will be your mission?

What will you do?

• Provide excellent customer service that promote satisfaction. 


• Welcome and acknowledge all guests according to company standards. 


• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 


• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 


• Be aware and offer the different products and services available at the hotel’s restaurant. 


• Review daily specials and changes on the menu with the correspondent F&B team. 


• Handle restaurant reservations.   


• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 


• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 


• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 


• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 


• Identify opportunities to increase the F&B Department income by Upselling. 


• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 


• Follow all relevant health department rules/regulations and all customer service guidelines. 

What are we looking for?

• Vocational training on hospitality/F&B. 


• Fluency in local language and knowledge of English is highly valuable. 


• Working knowledge of various computer software programs (Microsoft Office, POS, etc).


• Customer service focus.


• Active listening and effective communication skills. 


• Focus on detail. 


• Sales oriented. 


• Ability to work on your own and as part of a team. 

Benefits

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.


• Career development opportunities full of national and international challenges. 


• Wide range of training programmes to enhance your skills. 


• Wellbeing initiatives, including flexible working conditions.


• Team member recognition programmes, including Memorable Dates.


• Ability to make a difference through our sustainability programme and volunteering initiatives.


• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.