Hotel Operations Trainee - Sheraton Milan San Siro

The Hotel Operations Intern supports the day-to-day activities across the hotel's operational departments, gaining exposure to Front Office, Housekeeping, Food & Beverage, Events, and other guest-facing areas. This internship is designed to provide a comprehensive understanding of hotel operations while contributing to the delivery of exceptional guest experiences and operational excellence.

Key Responsibilities

• Support daily operational activities across multiple hotel departments.


• Assist with guest requests and help ensure high service standards are maintained.


• Collaborate with Front Office, Housekeeping, Food & Beverage, and Events teams as required.


• Participate in operational briefings, team meetings, and training sessions.


• Monitor guest feedback and assist in implementing service improvement initiatives.


• Support the coordination of special events, VIP arrivals, and group activities.


• Assist with administrative tasks, reporting, and operational audits.


• Observe and learn hotel procedures, brand standards, and safety protocols.


• Contribute to cross-functional projects aimed at enhancing guest satisfaction and operational efficiency.


• Maintain a professional appearance and represent the hotel brand positively at all times.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Business Administration, or a related field.


• Strong interest in hotel operations and guest service.


• Excellent communication and interpersonal skills.


• Positive attitude, flexibility, and willingness to learn.


• Strong organizational skills and attention to detail.


• Ability to work in a fast-paced environment and collaborate effectively with different teams.


• Proficiency in Microsoft Office applications.


• Good command of English; additional languages are a plus.