IT Trainee - Sheraton Milan San Siro

Main Responsibilities

• User Support (1st and 2nd Level Help Desk): Direct and remote assistance to hotel staff for issues
  
  related to workstations, hardware, software, and peripherals (printers, POS systems, scanners).


• Hardware and Peripherals Management: Installation, configuration, and basic maintenance of PCs, laptops, IP phones, and
  
  cash register devices.


• Hotel Management Software Support: Initial diagnosis of operational issues with the hotel’s main management software
  
  systems (PMS, POS/F&B) and liaison with external technical support staff and vendors.


• Networks and Connectivity: Basic monitoring of the corporate network (LAN, Wi-Fi for staff and guests) and verification of the proper
  
  functioning of access points.


• Access and Security Systems: Basic monitoring and operational support for internal messaging systems,
  
  email, and user credentials/access.

Requirements and Skills

• Education: High school diploma or bachelor’s degree (including those currently in progress) in Computer Science, Telecommunications, or equivalent technical fields.


• Basic Technical Skills: Knowledge of Windows operating systems, the Office 365 suite, and fundamental networking concepts (TCP/IP, Wi-Fi, DHCP).


• Attitudes and Soft Skills: Strong problem-solving skills, a customer- and service-oriented approach, flexibility, and good interpersonal skills.


• Languages: Good command of Italian and basic to intermediate knowledge of English (useful for potential guest support or technical documentation).


• Experience: No prior experience is required; a strong passion for technologies applied to the hospitality industry will be considered a plus.