WFP Volunteer - Luca Novelli

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND

The Management Services Division (MSD) seeks digital solutions to meet the organization’s growing demands and drive digital transformation initiatives.

The UN Booking Hub is a global digital marketplace that consolidates shared services for UN staff, including travel, accommodation, mobility, clinics, and other operational support.

The Hub is used daily by thousands of users across WFP, UN Agencies, NGOs, and partners.

To ensure continuous service excellence and alignment with UN Reform principles, the Hub requires dedicated support on quality monitoring, user experience improvements, and content management.

PURPOSE OF THE ASSIGNMENT

The Volunteer will support the Booking Hub Digital Managers and Service Line Managers in ensuring high quality, user-friendly and reliable services.
The role focuses on supporting change management activities for service innovation in field operations and Global HQ.

KEY RESPONSIBILITIES

Under the direct supervision of the Booking Hub Digital Manager, the Volunteer will:

• Support change management activities for the rollout of Supply Chain on-demand services across47 countries, helping drive awareness, engagement, and adoption.

• Support the management and coordination of relevant country focal points, both within WFP andacross partner organizations, including follow-up on open points, requests, and next steps arisingfrom engagement activities.

• Assist in organizing and coordinating demos, meetings, and webinars with WFP Supply Chaincolleagues and partner organizations to support service rollout and engagement.

• Review demo, training, and communication materials as requested, ensuring consistency, clarity,and alignment with rollout objectives.

• Draft minutes and key takeaways from meetings, demos, and webinars, and support follow-uptracking to help ensure continuity of engagement and action.

• Track in-country adoption through relevant dashboards and share progress updates with keystakeholders to support informed decision-making.

• Collect and consolidate feedback from countries and partners, support its tracking andprioritization, and contribute to identifying recurring questions, good practices, and commonadoption barriers.

QUALIFICATIONS & EXPERIENCE REQUIRED

Education: Completion of an advanced or First University degree in Information Technology, Business administration, International Development, Liberal Arts or related field.
 

Experience:

• Experience with customer service, community management, or content management

• Familiarity with data analysis, digital platforms, or CMS systems is an asset.

• Previous exposure to UN or international organizations is an advantage.

Knowledge & Skills:

• Strong communication skills and ability to interact with diverse stakeholders.

• Familiarity with technology and service quality standards.

• Ability to work independently, with attention to detail and reliability.

Languages: Ability to communicate complex ideas effectively, both verbally and in writing, in fluent English (level C).
 

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.