Analyst IT Digital Products

Requirements Analysis, Solution Design & Technical Documentation

• Collaborate with business stakeholders, product owners, customers, and external partners to gather, analyze, and challenge business requirements.
• Translate business needs into detailed functional specifications, technical designs, user stories, and acceptance criteria.
• Analyze existing applications, APIs, and integrations to identify opportunities for optimization, automation, and modernization.
• Produce and maintain architecture diagrams, technical specifications, API documentation, integration specifications, and operational procedures.
• Participate in solution design sessions and contribute to the definition of scalable and maintainable technical architectures.
• Ensure alignment with enterprise architecture, security standards, and best development practices.

API Development & Backend Engineering

• Design, develop, maintain, and support RESTful APIs that enable integration between Cargolux systems, customer applications, and external marketplaces.
• Implement and maintain backend services using C# and .NET technologies.
• Develop secure, scalable, and high-performance API solutions supporting the Digital Sales ecosystem.
• Implement API authentication, authorization, monitoring, logging, and error-handling mechanisms.
• Participate in API lifecycle management, including design, versioning, deployment, and decommissioning activities.
• Perform root cause analysis and troubleshooting of API-related incidents and performance issues.
• Contribute to the modernization of existing integrations and support the API migration roadmap.

Front-End Development & User Experience

• Design, develop, and maintain user-facing components for digital products using React and modern front-end development frameworks.
• Implement responsive and intuitive user interfaces that enhance customer experience and usability.
• Collaborate with business stakeholders to translate requirements into effective web solutions.
• Ensure frontend applications comply with accessibility, security, and performance standards.
• Optimize application performance and user experience across multiple devices and platforms.

Product Lifecycle Management

• Manage and support the lifecycle of digital products, including the Customer Portal, Customer APIs, Marketplaces APIs, and related Digital Sales solutions.
• Monitor application availability, reliability, performance, and usage metrics.
• Support release management processes, software deployments, and production rollouts.
• Contribute to product roadmaps and continuous improvement initiatives.
• Ensure compliance with security, governance, audit, and data protection requirements.
• Participate in incident management and problem management activities for business-critical digital services.

Integration & Interoperability

• Design and implement integrations between internal applications, customer systems, and third-party platforms.
• Collaborate with internal IT teams and external vendors to ensure seamless interoperability between systems.
• Support EDI, API, and cloud-based integration initiatives.
• Validate integration solutions through functional, performance, and end-to-end testing.
• Identify and resolve integration bottlenecks, performance issues, and data consistency challenges.

Testing, Quality Assurance & DevOps

• Define and execute unit and integration testing activities.
• Suggest automated testing strategies where applicable.
• Support CI/CD pipelines and deployment automation processes.
• Ensure all delivered solutions meet quality, security, and performance standards.
• Participate in code reviews and promote software engineering best practices.

Operational Support & Continuous Improvement

• Provide Level 3 support for Digital Sales applications and integrations.
• Investigate and resolve production issues impacting customer-facing digital solutions.
• Monitor system health and proactively identify opportunities for improvement.
• Contribute to reducing technical debt and improving platform stability.
• Support business continuity and operational resilience across critical customer-facing applications.