BMC Helix Platform Administrator - Part Time

The BMC Helix Platform Administrator is responsible for the administration, availability, performance, security, and continuous improvement of the BMC Helix platform hosted in the customer’s private cloud environment. The role ensures the stability and operational excellence of ITSM services and related business processes.

The contractor shall provide the following services:

1. Platform Administration

• Administer BMC Helix environments (Production, Acceptance, Development).
  


• Manage platform configurations and technical settings.
  


• Maintain technical and operational documentation.
  


• Monitor software licensing and compliance requirements.
  


• BMC Deployment Engine (Jenkins, Harbor repo)
  


• Manage the application lifecycle and continuous improvement initiatives.
  

2. Operations and Support

• Provide support.
  


• Investigate and resolve complex incidents and technical issues.
  


• Participate in Problem Management and Root Cause Analysis (RCA).
  


• Coordinate escalations with  BMC Software and other vendors when required.
  

3. Monitoring and Performance Management

• Integration with the client monitoring tool
  


• Monitor the overall health of the platform, including:
  
  
  
  • Application servers
    
  
  
  • Databases
    
  
  
  • Middleware components
    
  
  
  • Integrations and interfaces
    
  
  


• Analyze system performance and implement optimization initiatives.
  


• Define, track, and report technical KPIs and SLAs.
  

4. Change and Release Management

• Plan, coordinate, and execute:
  
  
  
  • Patches
    
  
  
  • Hotfixes
    
  
  
  • Upgrades
    
  
  
  • Version migrations
    
  
  


• Perform technical validation and testing before production deployments.
  

5. Security and Compliance

• Apply and maintain customer security standards and policies.
  


• Perform platform hardening activities.
  


• Manage technical accounts and access rights.
  


• Support security audits, vulnerability remediation, and compliance initiatives.
  

6. Backup and Restore and Disaster Recovery

• Implement and monitor backup procedures.
  


• Validate and test restoration processes.
  


• Participate in Disaster Recovery (DR) exercises.
  


• Ensure compliance with agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
  

7. Integrations and Automation

• Maintain integrations with:
  
  
  
  • Active Directory / LDAP
    
  
  
  • Monitoring solutions
    
  
  
  • CMDB platforms
    
  
  
  • Third-party ITSM tools
    
  
  
  • REST APIs and external services
    
  
  

Requirements

• BMC Remedy  Expert   
  


• Jenkins  Advanced   
  


• Openshift   Intermediate 
  


• Languages
  


• English Full professional proficiency
  


• French  Native or bilingual proficiency
  

Benefits