Salesforce Team Lead (Delivery), based in Malaysia, KL

Syarikat : Abeam Consulting

Penerangan Pekerjaan - Salesforce Team Lead (Delivery), based in Malaysia, KL

About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Role Summary:
We are looking for a hands-on Salesforce Team Lead to independently lead Salesforce delivery initiatives across Sales Cloud, Marketing Cloud, Service Cloud, Agentforce, and Experience Cloud. The role covers delivery leadership, stakeholder management, integrations, and functional and technical solutioning.

Candidates should possess expertise in ONE of the following tracks:

Track 1A & 1B: Sales Cloud + Marketing Cloud + Integration delivery
Track 2: Service Cloud + Agentforce + Experience Cloud delivery

Responsibilities:

Independently lead Salesforce implementation and enhancement projects
Translate business requirements into functional and technical solutions
Lead integration design between Salesforce and third-party platforms
Manage project timelines, risks, dependencies, and stakeholders
Coordinate with business users, developers, QA teams, vendors, and project managers
Support SIT/UAT, deployment, and post-go-live activities
Ensure adherence to Salesforce best practices and delivery standards
Lead and mentor junior consultants and developers

Core Skill Requirements:
Track 1A — Sales Cloud Technical & Integration

Strong experience leading Sales Cloud projects
Experience integrating Salesforce with third-party applications such as WhatsApp, Google, and Meta.
Hands-on expertise in Apex, APIs, integration patterns, and data migration/synchronization
Experience with lead management and customer engagement integrations is preferred

Track 1B — Marketing Cloud Functional & Technical

Strong functional and technical expertise in Salesforce Marketing Cloud
Experience leading lead nurturing and customer journey implementations
Experience integrating Marketing Cloud with Sales Cloud and external platforms
Familiarity with Journey Builder, Automation Studio, segmentation, and API integrations
Understanding of customer engagement and lead lifecycle processes
Data Cloud experience is preferred

Track 2 — Service Cloud, Agentforce & Experience Cloud

Strong functional and technical expertise in Service Cloud, Agentforce, and Experience Cloud
Experience leading Service Cloud and Experience Cloud projects
Experience with chatbot, portal, and digital servicing enhancements
Familiarity with Case Management, Omni-Channel, Knowledge Base, and Digital Engagement

Requirements:

Bachelor’s degree in any field
Minimum 9 years of Salesforce consulting, implementation, or delivery experience
Proven experience independently leading Salesforce delivery projects
Experience managing teams of at least 4 team members
Strong consulting experience in client-facing environments
Familiarity with insurance business processes and customer journeys
Strong stakeholder management and communication skills
Ability to work independently across regional and cross-functional teams
Experience preparing technical and functional design documents
Salesforce certifications preferred

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

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Salesforce Team Lead (Delivery), based in Malaysia, KL

Penerangan Pekerjaan - Salesforce Team Lead (Delivery), based in Malaysia, KL

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