AMS Lead APAC

Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC

Job Overview: Are you passionate about building and leading high-performing Application Management Services (AMS) teams. Do you have extensive experience in SAP AMS, Service Delivery, Customer Success, and Practice Leadership?

Are you looking to drive the growth of a regional AMS business while working with global customers and leading SAP transformation support services? If so, we would like to hear from you.

Position: AMS Lead - APAC

Location: Kuala Lumpur, Malaysia

Employment Type: Full-time

Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Key Responsibilities

AMS Practice Leadership

• Lead and grow the Application Management Services (AMS) practice across APAC.

• Develop and execute the regional AMS growth strategy, focusing on customer retention, service expansion, and business growth.

• Drive continuous improvement, innovation services, and Expert-on-Demand offerings.

Service Delivery & Operations

• Establish and maintain a scalable AMS operating model aligned with cbs global standards.

• Ensure consistent service delivery, SLA compliance, governance, reporting, and operational excellence.

• Oversee service quality, utilization, and delivery performance across all AMS engagements.

Customer & Stakeholder Management

• Build strong relationships with strategic customers and act as the executive sponsor for key AMS accounts.

• Conduct governance meetings, service reviews, and executive customer discussions.

• Manage customer expectations and act as the senior escalation point for critical service issues.

Leadership & People Management

• Lead, mentor, and develop Service Delivery Managers (SDMs) and AMS delivery teams.

• Drive resource planning, capability development, mentoring, and succession planning.

• Foster a high-performance culture focused on collaboration, accountability, and customer success.

Presales & Business Development

• Support AMS presales activities including solution design, effort estimation, pricing, proposals, and customer presentations.

• Collaborate with Sales, Account Managers, and Practice Leads to identify and develop new AMS opportunities.

• Contribute to RFP responses, workshops, and solution positioning.

Financial & Operational Governance

• Monitor KPIs, SLA performance, customer satisfaction, utilization, and operational metrics.

• Ensure profitable delivery across AMS accounts while managing operational risks.

• Drive automation, process optimization, and continuous service improvement initiatives.

Required Qualifications

• 12+ years of experience in SAP Application Management Services (AMS), Service Delivery, or Managed Services.

• Proven experience leading regional AMS teams and managing enterprise customers.

• Strong understanding of SAP support operations, ITIL principles, and service governance.

• Experience managing customer escalations, SLA performance, and operational excellence.

• Demonstrated experience in presales, business development, and customer relationship management.

• Strong leadership, stakeholder management, communication, and people development skills.

• Experience working with global delivery teams and multinational customers.

Preferred Qualifications

• SAP project or AMS leadership experience within a consulting environment.

• ITIL Foundation or Service Management certification.

• Experience supporting SAP S/4HANA and cloud-based AMS engagements.

• Knowledge of automation, continuous improvement, and managed service frameworks.

• ME: This is you

  • Lead and shape the future of the APAC AMS practice.

  • Work with leading global customers on strategic SAP transformation programs.

  • Accelerate your leadership career within a global SAP consulting organization.

  • Be part of a collaborative, innovative, and customer-focused culture.

  WE: That's us

  • A great team of passionate consultants

  • Strong personalities that are fair, open, and respectful to each other

  • Attractive and competitive salary and package

  • A company that continuously spends more than 6% of its revenue in the education of its employees

  Interested in sharing the ONE passion?

  We’d love to hear from you! Don’t hesitate to contact us by phone, email, or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.

  Due to high volume of applicants, only shortlisted candidates will be notified.