Application Support Engineer

With a very strong team-spirit and continuously strives to improve our engineers develop and share in a globalized and multi culturalenvironment, we are looking for a highly motivated: 

APPLICATION SUPPORT ENGINEER

ROLE: 

• Run the environments by monitoring availability and taking a holistic view of system health


• Build software (tools) and systems to manage platform infrastructure and applications


• Improve reliability, quality, and time-to-market of our suite of software solutions


• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve


• Provide primary operational support and engineering for multiple large distributed software applications


• Lead and assist in implementing SRE best practices in the team and collaborations with other teams


• Help to train and coach new members of team who are new to the technologies and SRE practices


• Gather, analyze metrics from systems and applications to assist in performance tuning and fault finding


• Partner with development teams to improve services through rigorous testing and release procedures


• Participate in system design consulting, platform management, and capacity planning


• Create sustainable systems and services through automation and uplifts


• Balance feature development speed and reliability with well-defined service level objectives


• Continuously improve the solution monitoring solution of the operation


• Continuously implement any automation which improves the operation and reliability of the operation.

PROFILE:

• College degree or technical training in Computer Science, or equivalent combination of training, and/or experience


• Professional experience: Prior experience in software development (minimum 3 years).


• Technical skills:

• 
  
  
  
  • Strong knowledge of Linux and VM.
  
  
  • Competent knowledge of at least a database
  
  
  • Ability to program with one or more high level languages, at least in Python
  
  
  • Experience with log analysis
  
  
  • Experience with root cause analysis
  
  
  • Knowledge and experience in Nagios and Splunk will be added advantage.
  
  
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  
  
  • Knowledge or experience in other related technologies (OpenShift, Kubernetes) are advantageous
  
  
  
  

• Specific knowledge linked to the work: Mandatory:

• 
  
  
  
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze software issues
  
  
  • Experience managing 1st level support activities (Service Center, Support Line, etc.)
  
  
  • Experienced with quality and performance monitoring processes
  
  
  • Experience with Microsoft Office tools (Excel, Word, PowerPoint, Visio)
  
  
  
  

JOIN US!

We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!