Area Executive Retail Operations

Job Responsibilities

Sales

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  Drive sales generating activities to achieve sales target of the assigned outlets.

  
  


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  Ensure sales collection are in order and bank into company's account.

  
  

Operations Control

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  To supervise the performance of the PIC to carry out their duties in accordance with company SOP.

  
  


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  To control all others operating costs i.e outlets expenses and outlet labour cost.

  
  


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  To perform monthly cash audit check for outlets.

  
  


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  Ensure outlet achieve good OEA results.

  
  

Inventory Management

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  Ensure compliance by outlets to all set procedures for stock management.

  
  


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  Proper stock accountability i.e. Stock count, ordering and usage.

  
  


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  Ensure stock count & wastage within control as per KPI.

  
  

Human Resources Management

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  Recruitment of outlet personnel

  
  


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  To monitor/control on outlet attrition rate.

  
  


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  Plan appropriate placement of staff

  
  


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  Provide necessary direction on manpower planning during peak season or when necessary

  
  


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  Ensure compliance to labor law when handling HR issues

  
  

Product & Service Quality

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  Ensure all the product are prepared according to SOP

  
  


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  Ensure outlet compliance to set hygiene standards to prepare safe foods

  
  


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  Plan and organize necessary training or activities to achieve service standards

  
  


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  Take corrective action to prevent recurrence of customer complaints

  
  

Marketing Activities

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  Ensure proper execution of advertising and promotion activities

  
  


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  Report the progress and effectiveness to the management

  
  


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  Improve and monitor customer service

  
  

KPI Monitoring

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  Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review

  
  


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  Ensure KPI results are tracked and recorded

  
  

Others

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  To carry out any reasonable request made by management

  
  


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  To attend meeting or training session as required by management

  
  


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  Monitoring pest control and maintenance of the outlets

  
  


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  Set up new outlet and promotion counter

  
  

Leadership responsibilities

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  Manage and oversee team’s delivery of team/function goals to drive execution against goals set.

  
  


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  Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.

  
  


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  Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

  
  

Job Requirements

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  Minimum Diploma/Degree holder in business related studies or equivalent

  
  


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  Minimum 2 years related working experience as Area Executive in the F&B retail chain industry.

  
  


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  Excellent interpersonal skills and Strong analytical capabilities

  
  


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  Good written and verbal communication & presentation skills

  
  


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  Self-motivated and result oriented

  
  


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  Able to travel with own transport (car)

  
  


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  Demonstrate fluency in English, both written and spoken

  
  


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  Demonstrate knowledge and understanding of the industry/market/customers