Area Manager Retail Operations

Job Responsibilities

Sales

• Drive sales generating activities to achieve sales target of the assigned outlets.


• Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.


• To control all others operating costs i.e outlets expenses and outlet labour cost.


• To perform monthly cash audit check for outlets.


• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.


• Proper stock accountability i.e. Stock count, ordering and usage.


• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel


• To monitor/control on outlet attrition rate.


• Plan appropriate placement of staff


• Provide necessary direction on manpower planning during peak season or when necessary


• Ensure compliance to labor law when handling HR issues

Product & Service Quality

• Ensure all the product are prepared according to SOP


• Ensure outlet compliance to set hygiene standards to prepare safe foods


• Plan and organize necessary training or activities to achieve service standards


• Take corrective action to prevent recurrence of customer complaints

Marketing Activities

• Ensure proper execution of advertising and promotion activities


• Report the progress and effectiveness to the management


• Improve and monitor customer service

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review


• Ensure KPI results are tracked and recorded

Others

• To carry out any reasonable request made by management

• To attend meeting or training session as required by management


• Monitoring pest control and maintenance of the outlets


• Set up new outlet and promotion counter

Leadership responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.


• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.


• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent


• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.


• Excellent interpersonal skills and Strong analytical capabilities


• Good written and verbal communication & presentation skills


• Self-motivated and result oriented


• Able to travel


• Demonstrate fluency in English, both written and spoken


• Demonstrate knowledge and understanding of the industry/market/customers