Assistant Boutique Manager, Nespresso MY

Position Snapshot

Location: Petaling Jaya, Selangor, MY
Full-time
Bachelor’s Degree
3+ years of experience

Position Summary

Nestlé Nespresso International

Nestlé Nespresso has been one of the most successful operating unit of the Nestlé Group, the world's leading food, beverage, nutrition and wellness company. 

It has pioneered the portioned coffee market to provide premium coffees and related products/services, both in-home and out-of-home. 

While benefiting from Nestlé's expertise, Nestlé Nespresso is a strategic business unit, with its unique business model, having the end-to-end responsibility from coffee sourcing to marketing, delivering premium coffee products and services to the end-consumer through its diverse sales channels (Retail, e-Commerce, contact center). Find out more about us on www.nespresso.com/careers .

The Assistant Boutique Manager is responsible for a boutique by driving the Nespresso 'sales through service' philosophy in and around the boutique and maximizing prospect conversion into members, loyalty driving by distinctive and personal contact moments and business results through inspiring leadership and development of Coffee Specialists.

A day in the life of an Assistant Boutique Manager (Nespresso)

• Empower, coach and enable Coffee Specialists and experts to ensure optimal performance


• Responsible for personal development of Coffee Specialists and Assistant Manager


• Leads by example in terms of Nespresso leadership behavior (NLF)


• Translating the Nespresso strategy into daily boutique operations in an inspiring way (OMP)


• Ensure (coffee) knowledgeable and engaged employees


• Responsible for a safe, healthy and happy working environment


• Maximize brand experience, direct consumer relationship and distribution of the boutique, according to its operating segment.


• Drive optimal achievement of business goals through setting aligned commercial goals & measurements based on OMP and development plans


• Realize ultimate coffee experience in the Boutique


• Analyze and propose improvement plans based on Mystery Shopping &  Customer Voice Results


• Operate the Sales through Service philosophy and challenge and supports the Coffee Specialists accordingly


• Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis


• Drive optimal use of resources and cost control in relation to boutique sales (P&L lines to influence like demo, FTE, tasting, etc.)


• Ensure that the boutique operates in accordance to the (international) guidelines and standards.


• Driving acquisition, loyalty and sales in (the surroundings of) the boutique by leveraging the Nespresso trilogy, 


• Close collaboration with commercial teams in the area (Trade, marketing, E-business, OOH)


• Co-development of (omni-channel) action plans in line with company objectives


• Fueling the company boutique (area) strategy with local field customer insights


• Connecting with other retailers and stakeholders in the surroundings of the boutique to ensure good collaboration to maximize the local impact of the boutique

What will make you successful

• Bachelor’s degree holder.


• Professional and intellectual capabilities at higher professional education level.


• Experience in  direct customer sales of premium products & services.


• Minimum 2-3 years of professional experience in Retail Management.