Assistant Outlet Manager

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage 

Reports To: Outlet Manager

Job Summary: The Assistant Outlet Manager oversees the operation by ensuring guests service, maintaining food quality and safety standards, and leading staff training and development.

Key Responsibilities:

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.


• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.


• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.


• To post all current information and standing instructions on the bulletin board.


• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.


• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.


• Training the team to have a thorough knowledge of food and beverage service techniques

Skills and Qualification:

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.


• Good command in writing & speaking English. Able to speak other languages will be an added advantage.


• Excellent in Beverage knowledge.


• With a minimum of three (3) years working experience in similar capacity.


• Outgoing and people oriented, cooperative, adaptable.


• Good in computer literate, and flexibility in working hours.


• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.