Assistant Quality Manager

Job Responsibilities

• Assist the Quality Manager in overseeing the company's quality management system and daily quality-control activities.
• Lead and supervise the Quality Assurance and Quality Control teams to ensure products meet company, customer and regulatory requirements.
• Develop, implement and maintain quality procedures, work instructions and inspection standards.
• Monitor incoming materials, production processes and finished products to ensure compliance with quality specifications.
• Investigate customer complaints, product defects and non-conformance issues.
• Lead root-cause analysis and implement corrective and preventive actions (CAPA).
• Coordinate internal, customer, supplier and regulatory audits.
• Monitor supplier quality performance and work with suppliers to resolve quality-related issues.
• Analyse quality data and prepare reports on defect rates, customer complaints, audit findings and improvement actions.
• Work closely with Production, Engineering, Procurement and other departments to improve product and process quality.
• Conduct quality training and promote continuous improvement throughout the organisation.
• Ensure quality records and documentation are properly maintained and controlled.
• Support compliance with relevant quality standards and regulatory requirements.
• Perform other quality-related duties assigned by management.

Requirements

• Diploma or Bachelor's Degree in Quality Management, Engineering, Manufacturing or a related discipline.
• At least 5 years of quality-related experience in a manufacturing environment.
• Experience in the medical device or healthcare manufacturing industry will be an added advantage.
• Previous supervisory or team-management experience is preferred.
• Good understanding of Quality Assurance, Quality Control, CAPA, root-cause analysis and continuous improvement.
• Familiarity with ISO 9001; knowledge of ISO 13485 or relevant medical-device regulations will be advantageous.
• Experience handling internal, supplier, customer or regulatory audits.
• Able to use quality tools such as 8D, 5 Why, Fishbone Analysis, SPC and FMEA.
• Good command of Mandarin and Bahasa Malaysia to communicate with relevant employees, suppliers and stakeholders.
• Strong leadership, analytical, communication and problem-solving skills.
• Detail-oriented, responsible and able to work effectively across different departments.
• Open to candidates of all genders and ages.